Check-in was difficult because the desk clerk's computer system was not telling her which rooms were clean and unoccupied. She was very gracious about it and did not get too rattled, but this system failure really left her in a bad spot. She ended up very kindly walking each guest to his/her room to make sure it was clean and vacant. Where was her manager, whom she tried to contact by phone? The room I had was very nice. It was a handicapped room with a huge walk-n shower in the bathroom. The room seemed newly renovated. I especially appreciated the many electrical outlets and USB ports. The hotel's Indoor pool was closed. No explanation was provided. The breakfast was merely adequate, nothing special. Only regular coffee was available in the breakfast area, no decaf. When I inquired at the front desk, the morning clerk simply said, "No, we don't have decaf." Who doesn't have decaf?? I made some decaf with the little pod and coffee maker in the room, but it was pretty bad!