We have stayed at Embassy Suites and enjoyed it many times over the years and this experience was terrible. First thing we noticed was it smelled like mildew when we walked in the room. This made sense once we saw the mold on the ceiling. I opened the fridge to stock it and it was filthy. Then, I went into the bathroom where there was a used washcloth under the sink vanity. To top it off, there was a dirty sock on the floor next to the bed from the previous guest. Oh, I would have called down to the front desk to let them know, but neither of the two phones worked in our room. The ice maker on our floor was broken and last not least, the bathroom door did not lock. We had absolutely had enough by this point, and even let them know when we received a text to see how our stay was going. We reported all of these things to which we got a reply they would send someone right up to take care of all of it. Guess what? We got back to our room and the only thing they did was get fresh towels and make the beds. Absolute worst Embassy Suites of record. Will not ever consider staying at this hotel and are not sure we will be staying at Embassy Suites in the future.