Overall the staff was friendly. Heater did not work properly in room, shower and walls in bedroom appeared dirty, hair dryer was old and had visible damage. Continental breakfast was okay if you went through the omelet line however, food in restaurant was no good. Husband had to send back overcooked and bland steak. Would have enjoyed the indoor pool if it was heated and/or had a hot tub. Overall appearance of the inside was old and run down. Positive was the location to various attractions nearby.
Mikki
於 2024 年 12 月住了 2 晚
10/10 優異
Ricky (Paris)
2024年12月17日
讚好:整潔度、職員與服務和住宿狀況
Excellent
Ricky
於 2024 年 11 月住了 1 晚
10/10 優異
Amanda
2024年12月15日
讚好:整潔度、職員與服務和住宿狀況
The room was very spacious and clean. The staff was very polite and helpful.
Amanda
於 2024 年 12 月住了 1 晚
4/10 欠佳
Gerardo
伴侶同遊
2024年12月15日
讚好:整潔度
Booked a king premium suit and got to check in and the gave me a double because the ran out of king suites i had booked 5 days in advance
Gerardo
於 2024 年 12 月住了 1 晚
10/10 優異
Regina
家人同遊
2024年12月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff, super friendly and helpful
Loved the convenient location
The rooms were open concept with plenty of space
Parking was easy
Will definitely stay here again
Regina
於 2024 年 12 月住了 2 晚
8/10 不錯
Jiro
商務旅客
2024年12月7日
讚好:整潔度、職員與服務和設施服務
Hotel needs some renovations. It’s nice but in some things looks old.
Jiro
於 2024 年 12 月住了 1 晚
6/10 一般
Alicia
伴侶同遊
2024年12月7日
讚好:設施服務
不滿:職員與服務和住宿狀況
The receptionist was not very nice upon arrival I am a Hilton honors guest and had a stroke recently and forgot to purchase under Hilton honors and was told that I was not going to get my points for my stay and had to show proof I was a Hilton honors guest to get my free water.
Alicia
於 2024 年 12 月住了 1 晚
10/10 優異
Susan
家人同遊
2024年12月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely room with plenty of space. Loved the breakfast, especially the chef-cooked omelet! Special thanks to shuttle driver, Alex, who offered to take us and bring us back from downtown Grapevine so we could see the parade. He was a lifesaver, as we had trouble getting a rideshare to pick us up in a timely manner; some even cancelled on us! Alex is a valuable staff member at Embassy Suites.
Didn't like having to pay for parking. Otherwise, we loved the place!
Susan
於 2024 年 12 月住了 1 晚
6/10 一般
Krysta
家人同遊
2024年12月4日
讚好:整潔度和職員與服務
Nice hotel for a very short stay.
Rooms were good size but housekeeping didn’t come clean when I left room. Starbucks is located inside hotel which is a plus, but their machines were broken. Staff was very nice and helpful.
Krysta
於 2024 年 11 月住了 2 晚
10/10 優異
sydney
家人同遊
2024年12月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was lovely
sydney
於 2024 年 11 月住了 2 晚
8/10 不錯
Sandra (Lincoln)
2024年12月1日
Sandra
於 2024 年 10 月住了 2 晚
6/10 一般
Kenya
2024年11月30日
讚好:職員與服務
The heat wasn’t working properly in our room.
Kenya
於 2024 年 11 月住了 1 晚
10/10 優異
Kyoung Tak
2024年11月30日
讚好:整潔度
good
Kyoung Tak
於 2024 年 11 月住了 1 晚
10/10 優異
William
2024年11月26日
讚好:整潔度、職員與服務和住宿狀況
Had just come from a 24-hr flight. Suite was well appointed and comfortable. Staff helpful. Breakfast was very good.
William
於 2024 年 11 月住了 1 晚
8/10 不錯
Robin (Bossier City)
伴侶同遊
2024年11月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Food is excellent…Rooms were very clean…
Robin
於 2024 年 11 月住了 2 晚
4/10 欠佳
marci
伴侶同遊
2024年11月25日
讚好:整潔度和職員與服務
Checking in was great at 3:00. Once I got to my room opened the door was hit in the face with heater on high. I tried to turn on the A/C, it didn’t work. I called the front desk, couldn’t get an answer. I went down stairs talked to the manager finally around 8:30pm someone came to fix it. I discovered balls of hair behind the bathroom door. It looked like someone had taken scissors and cut the couch cushion. There was also a sticker from the bottom of someone’s shoe stuck to our snack tray. I complained to the front desk. She took notes, but nothing was ever done. The next day our room was never tended to and our snack tray was never refilled till about 9 o’clock at night. I’m not usually a complainer, but I did find this to be a bit much.. It was also my husband’s 60th birthday And wasn’t quite what I had in mind for a nice hotel stay to celebrate.
marci
於 2024 年 11 月住了 2 晚
10/10 優異
Christine
2024年11月16日
讚好:整潔度、職員與服務和住宿狀況
The place was quiet and in a nice area. The breakfast buffet was excellent and offered many different options
Christine
於 2024 年 11 月住了 3 晚
10/10 優異
Joseph
2024年11月15日
讚好:整潔度、職員與服務和住宿狀況
Joseph
於 2024 年 11 月住了 3 晚
4/10 欠佳
Lakeshia
伴侶同遊
2024年11月13日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The property was outdated. The staff was not friendly. I would not stay here again.