This is a lovely hotel. Lots of space and fabulous views of the local countryside. The rooms are boutique style and the bed was comfy. Quite a basic breakfast but everything was good quality and hot. I will definitely return in the summer to enjoy the bar's outside space
Sarah
於 2024 年 10 月住了 1 晚
6/10 一般
Amanda
2024年9月30日
讚好:住宿狀況和客房舒適度
Nice room
Great apart from the dog in the next room barking in the early hours of the morning
Amanda
於 2024 年 9 月住了 1 晚
8/10 不錯
Claire
2024年9月20日
讚好:設施服務
Superb a gem will return. Rooms food and staff first class
Claire
於 2024 年 9 月住了 1 晚
10/10 優異
Michelle
家人同遊, 寵物同遊
2024年9月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing stay with my sister and my dog. Super dog friendly and such lovely surroundings
Michelle
於 2024 年 9 月住了 1 晚
10/10 優異
John
伴侶同遊
2024年9月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our Short stay was as good as it gets thanks to all at Derwent
John
於 2024 年 9 月住了 2 晚
10/10 優異
Mark
2024年9月16日
讚好:整潔度、設施服務和住宿狀況
A beautiful building and grounds.
Mark
於 2024 年 9 月住了 1 晚
10/10 優異
Rebecca
家人同遊
2024年9月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really lovely hotel in a really nice area. Views were amazing. Staff were really freindly and the food was lovely. Pool definitely needs updating but they obviously have this underway as there is a sign up acknowledging it. It's still a good pool though.
Rebecca
於 2024 年 9 月住了 1 晚
8/10 不錯
Neil
家人同遊
2024年9月15日
讚好:整潔度和客房舒適度
Room 241 stunk of cigarettes, someone had clearly smoked in room before us, couldn’t alter heating but room was good size
Leisure facilities poor and run down
Neil
於 2024 年 9 月住了 1 晚
10/10 優異
Mark
2024年9月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Mark
於 2024 年 9 月住了 1 晚
10/10 優異
Michael
家人同遊
2024年9月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay. Lovely rooms, pleasant staff and wonderful surroundings. Food was excellent.
Michael
於 2024 年 9 月住了 1 晚
6/10 一般
真實旅客
2024年9月12日
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
A satisfactory place to stay when visiting Northumberland. Hotel was quite dark inside and felt claustrophobic.
Bar meal portion size was extremely large, enough for two.
No hand rails in bathroom so beware when climbing in the bath and shower.
A tv control guide would be helpful, also how to work the coffee machine…..I stuck to using the kettle!!
真實旅客
於 2024 年 9 月住了 3 晚
10/10 優異
Paul
家人同遊
2024年9月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Paul
於 2024 年 9 月住了 2 晚
10/10 優異
Jay
2024年9月9日
讚好:整潔度、職員與服務和住宿狀況
Jay
於 2024 年 8 月住了 1 晚
10/10 優異
Nigel
2024年9月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nigel
於 2024 年 9 月住了 1 晚
10/10 優異
paul
2024年9月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fabulous hotel, Fabulous restaurant, Amazing bar, Open fires, atmospheric lighting, Bedrooms outstanding, massive comfy bed, luxurious bathroom. Loved it, loved it, loved it.
paul
於 2024 年 8 月住了 2 晚
10/10 優異
Jonathan
家人同遊
2024年9月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay and location for the family!
Fantastic stay! Stayed with the family of 4 in a double room, very spacious and clean overall. Great location, lovely breakfast. The restaurants are very tasty and staff are friendly and professional. Would love to stay again! only downside was the building work but it didn't disrupt our day at all.
Jonathan
於 2024 年 8 月住了 4 晚
10/10 優異
Mark
2024年8月31日
Mark
於 2024 年 8 月住了 1 晚
6/10 一般
Joan
2024年8月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We booked 5 nights here to celebrate our 15th Wedding anniversary and whilst hotel was lovely and restaurant/bar excellent was disappointed that hotel only gave us a card for our anniversary. Given that we had spent well over £1k whilst there it would have been nice to have been offered a bottle of Prosecco or a couple of glasses for free at least. We go away every year for our anniversary all other hotels we have stayed at have given us complimentary Prosecco and or chocolates, a couple of hotels even decorated our room and put up balloons. So very disappointed with what this hotel did for our anniversary. That said Darcy in the bar was exceptional and gave us excellent service and deserves a pay rise/bonus.
Joan
於 2024 年 8 月住了 5 晚
10/10 優異
Cameron
2024年8月30日
讚好:整潔度、職員與服務和住宿狀況
Cameron
於 2024 年 8 月住了 4 晚
8/10 不錯
Alastair
2024年8月28日
讚好:整潔度、職員與服務和住宿狀況
Alastair
於 2024 年 8 月住了 1 晚
4/10 欠佳
Lucy
2024年8月25日
不滿:職員與服務和住宿狀況
The staff were extremely welcoming, but clearly had not the adequate training both in the bar area (didn't know what a Viognier was even though on the wine menu, inability to open a bottle of wine with a cork. I was asked, having orexered a bottle of wine with a cork, would you like it opening? I had to send my evening main back as it was completely cold, as was the breakfast the following morning. We will NEVER return nor recommend.
Lucy
於 2024 年 8 月住了 1 晚
8/10 不錯
Jonathan
2024年8月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great value stay
Enjoyed our stay here whilst visiting Stanhope.
Room and public bedroom corridor areas were overly-warm however, which can’t be good for “eco friendliness”. Staff were polite, friendly and welcoming.
We ate in the dog-friendly bar one night, which was pretty busy with a few loud and lairy customers. Our second night dining experience in the upstairs bistro restaurant was superb! Really enjoyed the quality and service upstairs.
We made us of the spa/pool area which was really quite tired and in need of some TLC, with abandoned swimsuits left on the changing room floor, locker doors hanging off, and gutters blocked and overflowing.
Jonathan
於 2024 年 7 月住了 2 晚
4/10 欠佳
Jean
家人同遊
2024年8月23日
不滿:職員與服務、設施服務和住宿狀況
Stayed at the Derwent Manor 3-7 Aug 2024. Room and food were all satisfactory. However our stay was overshadowed by worrying health & safety (H&S) issues. My elderly aunt had the lift doors abruptly close in on her, pinning her arms between them. There seemed to be a fault with the sensors & she suffered a deep laceration to her arm. The first aider at the hotel attended quickly to clean & dress the wound & filled up the H&S accident form. Upon returning home shortly afterwards the wound began throbbing & one of my aunt’s fingers became stiff. She went to her local A&E where medical (honey type) dressings were applied was given a tetanus injection. She was advised the wound will take a long time to heal. District nurses are currently visiting her at home to re-dress as necessary. I wrote to the hotel to update them of this on 15 Aug & requested assurance the lift will be fully examined by maintenance staff. To date they have failed to reply WHICH WE FIND VERY DISAPPOINTING.
If you are booking this hotel be aware the lift (there is only one in the main building for guest use) is a hazard especially to any frail elderly persons and probably children also. I would not use it if I had to visit the hotel again but am able-bodied so can take the stairs. Others may have no choice. Given this is a popular wedding venue the hotel has a high turnover of guests & I would hope they so something positive to urgently make the lift safe.
Jean
於 2024 年 8 月住了 4 晚
10/10 優異
Junaid
親子同遊
2024年8月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The cleanliness, staff politeness and leisure facilities were very good.