My arrival was delayed, due to storms, for several hours. I called the hotel to let them know I’d be really late, please hold the room. Not only was Olivia that I spoke to, the most pleasant person ever, but she made sure that my passes to my room were ready and waiting so I breezed right in to my room at almost 1 in the morning without any wait at the front desk! She was no longer at the desk at that hour but she alerted the equally nice lady that was and she had everything ready with no wait. I can’t tell you how much I appreciated that act of kindness. The staff at this hotel are truly one of a kind!