Quiet place, helpful staffs, easy check in/out and convenient location, 15 minutes drive to downtown Cleveland.
真實旅客
於 2019 年 2 月住了 3 晚
2/10 很差
Robert
家人同遊
2024年6月26日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The location is the only reason we choose it. Super dirty carpet. They only supplied one face cloth and bath towel even though my wife and I rented the room.. I went to the front desk and asked for another set of towels and was told laundry was closed for the day. Never again will I stay in a Red Roof Inn..... It should be condemned
Robert
於 2024 年 6 月住了 2 晚
2/10 很差
tyla
2024年6月24日
不滿:整潔度、設施服務和住宿狀況
room was very dirty
tyla
於 2024 年 6 月住了 1 晚
10/10 優異
Dennis
2024年6月23日
讚好:整潔度、職員與服務和住宿狀況
Quiet and quant
Dennis
於 2024 年 6 月住了 7 晚
2/10 很差
Coreyaún
2024年6月21日
不滿:整潔度、職員與服務和住宿狀況
Coreyaún
於 2024 年 6 月住了 1 晚
2/10 很差
Lori
2024年6月21日
不滿:整潔度、職員與服務、設施服務和住宿狀況
We arrived around 4:30 for a 3:00 check-in time the one clerk advised we could not enter for another hour and a half, as they had not yet cleaned the room. When I said we needed to get in as had to get ready to leave, the next person said oh the room is ready and was there another room as Check in time was 3. Multiple other people there that day with the same issue and being told contradictory things by the two different staff. The room was not clean when we were allowed to enter. Looked like green flem on the wall near the bed. Looked like blood on another wall.
Very few towels, that were thin, old and dingy.
The plumbing was bad, advised the female staff that the toilet was not working well immediately. They did nothing about it, as called a few hours later saying that we should have notified that the toilet was not functioning properly as claimed it flooded room and room below and damaged the carpet (There is no carpet near the bathroom). He was rude wanted us to return from our drive home. Pointed out that I had notified of the issue immediately to the main entrance female staff of the plumbing issue. He said he would charge all damage to my credit card. I pointed out we notified immediately. He was rude and yelling at me. Hung up when I said if he tried to fraudulent put stuff through on my credit card it is fraud. Unethical, unclean, shady and very dated. Needs refresher, even clean paint and washing the walls would help. I would not stay there again.
Lori
於 2024 年 6 月住了 1 晚
10/10 優異
Jonathan
2024年6月19日
Jonathan
於 2024 年 6 月住了 1 晚
8/10 不錯
Anthony
2024年6月18日
讚好:整潔度和職員與服務
Anthony
於 2024 年 6 月住了 1 晚
2/10 很差
Karina
商務旅客
2024年6月17日
In general it is a dirty hotel; careless ; it smells bad
Karina
於 2024 年 6 月住了 7 晚
2/10 很差
Pat
多人同遊
2024年6月17日
不滿:整潔度、職員與服務、設施服務和住宿狀況
DO NOT BOOK HERE. Once you get to the property you will regret it. When I arrived to check in the lobby had 3 other customers who were complaining about their rooms being either not ready or not clean and asking for refunds. The rooms were in fact disgusting. It seems like the property didn't have sufficient staff or the staff weren't doing their jobs, but the toilet was not clean, no towels except the bath mat that laid over the side of the tub not even folded, filthy floors (not vacuumed and hardwood was unmopped, and the room reeked of Pine Sol as if they poured it in the room to make it smell as if it had been cleaned. It was so bad I risked losing the money on this room and luckily found a room elsewhere. Now I will have to fight with Expedia/Red Roof for a reufnd.
Pat
於 2024 年 6 月住了 2 晚
2/10 很差
pamela
2024年6月16日
不滿:職員與服務
pamela
於 2024 年 6 月住了 1 晚
2/10 很差
Laura (Clearwater)
2024年6月16日
不滿:職員與服務
They canceled my reservation without contacting me
Laura
於 2024 年 6 月住了 1 晚
2/10 很差
Ken
2024年6月16日
When I arrived they said they were sold out and no rooms available.please refund my money for room.
Ken
於 2024 年 6 月住了 1 晚
2/10 很差
Jessica
家人同遊
2024年6月16日
不滿:整潔度、職員與服務和住宿狀況
Conditions of the room were literally deplorable. Yellow stains on the pillows, missing pillow cases from the pillows, no cover on the ironing board dirty walls, dirty refrigerator, filthy air conditioner unit, mold in the bathroom, hair from someone shaving in the sink that had not been cleaned, dirt and rust over the phone outlets/lamp, and no towels or toilet paper in the room. Management claimed the rooms were spotless and were unwilling to give a refund. We were physically unable to stay in the room because of the dirty conditions. The room had clearly been neglected for more than just a previous stay. We got a hotel at the room across the street. Management was also unprofessional and none of the rooms were ready at 4pm for the guests. Very disappointed and I hope Expedia will refund me, especially after I spoke with the management and they did not come up with a solution
Jessica
於 2024 年 6 月住了 1 晚
2/10 很差
Nacu
親子同遊
2024年6月16日
不滿:整潔度和住宿狀況
Worst place ever
Nacu
於 2024 年 6 月住了 1 晚
2/10 很差
Kristian (Pittsburgh)
2024年6月7日
不滿:整潔度和住宿狀況
Kristian
於 2024 年 5 月住了 2 晚
4/10 欠佳
Marpessa
2024年6月5日
不滿:整潔度、設施服務和住宿狀況
Everything that could’ve went wrong did!!!
Marpessa
於 2024 年 5 月住了 1 晚
2/10 很差
Tiffany (Wheeling)
伴侶同遊
2024年6月5日
讚好:職員與服務
不滿:整潔度
The staff was friendly but our room was dirty ended up breaking out from the sheets then the next morning we found empty condom wrappers on the floor
Tiffany
於 2024 年 6 月住了 1 晚
6/10 一般
Alonnah
2024年6月3日
Alonnah
於 2024 年 6 月住了 2 晚
2/10 很差
Fred
2024年6月2日
不滿:設施服務和住宿狀況
The room didn’t have the necessary items required which caused me to make multiple trips to the front desk to retrieve them myself. Items such as toilet paper, wash cloths, towels, waste basket, soap, cups for coffee were all things that I had to get myself. This is totally unacceptable for services that are supposed to be provided/included with payment for the room.
Fred
2/10 很差
Marta (Picayune)
商務旅客
2024年5月28日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Terrible management staff need to be let go ASAP
Marta
於 2024 年 5 月住了 1 晚
2/10 很差
Marta (Picayune)
2024年5月27日
不滿:整潔度、職員與服務和住宿狀況
The management it’s horrible lacking of customer service super rude hotel needs to be updated and manager needs to be replaced
Marta
於 2024 年 5 月住了 2 晚
2/10 很差
Marta (Picayune)
商務旅客
2024年5月25日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The Staff it’s horrible poor customer service they people that work in the hotel also live in the hotel it’s just wrong all around horrible experience
Marta
於 2024 年 5 月住了 3 晚
2/10 很差
Marta (Picayune)
商務旅客
2024年5月25日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I wish I could give -1 star the management it’s terrible no customer service at all super rude people no to mention the staff lives in the hotel I will never come back again