We have stayed at this hotel a number of times, and it is our go to when we are going to an event at the United Center because it's an easy walk to / from a concert or game. Hyatt service is consistent and helpful. Nice lobby area with bar (including some outside seating) on the 3rd floor, and also a pool and outdoor area on an upper floor.
Rooms are well designed, quiet, and comfortable, with great beds and showers. Breakfast is nicely done, with helpful and friendly staff.
The only challenge is hotel-provided parking, which is VERY limited and expensive. However, whenever we've brought a car, I've had little problem finding a safe street spot to park.
This West Loop neighborhood is buzzing, with tons of restaurants and bars to walk to nearby, and easy walking access to the Loop if you're in town for work. Will continue to stay at this hotel for a great West Loop home base.