I booked and prepaid for a suite then when I checked in was told that I was switched to a room with two queen beds. I needed the suite for a health reason and I spent 2 hours Thanksgiving night trying to get other accommodations - very disappointed
Jorn
於 2024 年 11 月住了 2 晚
10/10 優異
Charlette
家人同遊, 伴侶同遊
2024年11月24日
讚好:職員與服務、設施服務和住宿狀況
The hotel staff was friendly, professional and attentive to our needs.
Charlette
於 2024 年 11 月住了 2 晚
10/10 優異
Tiffany
家人同遊
2024年11月24日
讚好:設施服務
Very nice and clean loved the fact they use all Dove products! Loved my room,will definitely be back soon!
Tiffany
於 2024 年 11 月住了 2 晚
2/10 很差
Christopher
商務旅客
2024年11月12日
不滿:設施服務
I went through 3 rooms here, with all 3 of them having a significant amount of hair in the bathroom. They don’t clean the floors behind the door, in the first room there was a white substance there as well. The TV remote was sticky and the TV didn’t work. The second room was never cleaned to begin with, so I was transferred to the 3rd room. This room only had a few pieces of hair on the bed and bathroom floor/toilet, so I reluctantly stayed. Now they are saying they won’t refund any of my stay, not even the amount for having to downgrade to a smaller room.
Christopher
於 2024 年 10 月住了 1 晚
8/10 不錯
Marinda
家人同遊
2024年11月7日
讚好:職員與服務、設施服務和住宿狀況
Great suite for family to relax in
Marinda
於 2024 年 11 月住了 2 晚
10/10 優異
Adahlia
家人同遊
2024年11月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was perfect for 1 night, price was decent :)
Adahlia
於 2024 年 11 月住了 1 晚
8/10 不錯
Cruz
2024年11月3日
讚好:住宿狀況
Cruz
於 2024 年 10 月住了 1 晚
2/10 很差
Douglas (Robb)
商務旅客
2024年10月30日
They couldn’t accommodate me, so I have know idea what the property is like
Douglas
於 2024 年 10 月住了 1 晚
2/10 很差
Thea
2024年10月29日
不滿:整潔度和職員與服務
Thea
於 2024 年 10 月住了 2 晚
2/10 很差
Lori
2024年10月29日
不滿:整潔度、職員與服務和住宿狀況
Lori
於 2024 年 10 月住了 3 晚
4/10 欠佳
Ellen
家人同遊
2024年10月28日
不滿:整潔度
Room was dirty with no shower curtain and sleeper sofa mattress was disgustingly dirty. Furniture was dirty and dusty. Sink was barely usable with a cabinet right above so the faucet was difficult to use. No handsoap just bodywash and unstable handicap seat in bathtub that blocked half the tub. Would not recommend to friends because there are so many other accommodations nearby
Ellen
於 2024 年 10 月住了 2 晚
10/10 優異
joon
家人同遊, 寵物同遊
2024年10月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
joon
於 2024 年 10 月住了 2 晚
8/10 不錯
Steven
家人同遊
2024年10月28日
不滿:整潔度
Hair in shower and on the pillow cases. Couch torn, food crumbs on floor, stove area dirty. The food service worker was excellent.
Steven
於 2024 年 10 月住了 2 晚
10/10 優異
Charles and Anne
伴侶同遊
2024年10月28日
讚好:職員與服務和住宿狀況
Free airport shuttle and parking
Charles and Anne
於 2024 年 10 月住了 1 晚
8/10 不錯
Carolyn (Ajax)
家人同遊
2024年10月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Check in was very slow. One person working the front desk. We had just driven 11 hours and our room wasn’t ready. Check in was 4:00 and it was approximately 4:30 and the room wasn’t ready. We were exhausted otherwise this wouldn’t have been so upsetting.
Carolyn
於 2024 年 10 月住了 2 晚
10/10 優異
Michael
家人同遊, 親子同遊, 伴侶同遊
2024年10月18日
讚好:職員與服務和住宿狀況
Love the updated feel but it could have been cleaner.
Michael
於 2024 年 10 月住了 1 晚
8/10 不錯
Ryan
家人同遊, 寵物同遊
2024年10月17日
讚好:整潔度、設施服務和住宿狀況
We had a good stay once we actually checked in. Room was large enough for our family of 4 with a dog and the facilities were nice. Breakfast was good despite the limited seating.
But our interaction with the front desk left a lot to be desired. We called two days in a row inquiring about an early check in and got less than helpful responses/hung up on. But understanding that it depends on the day, the room type, and the cleaning order… we still showed up early and requested early check in. We were told that it was not possible but they would call as soon as a room was ready. They never did. Once we finally arrived late (after making alternative arrangements for our dog w friends at a nearby hotel) there was no one at the check-in desk so our two young kids and dog had to wait AGAIN to finally get to our room.
Like I said, the hotel and room were just fine. The guy working the breakfast area was great. But the front desk staff… not so much.
Ryan
於 2024 年 10 月住了 1 晚
10/10 優異
Sabrina
2024年10月13日
Sabrina
於 2024 年 9 月住了 1 晚
10/10 優異
KATHRINE
伴侶同遊
2024年10月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very helpful and seemed happy to do it which is rare these days.
KATHRINE
於 2024 年 10 月住了 1 晚
6/10 一般
Mary
2024年10月4日
I had two issues with my Staybridge hotel. I chose the hotel because the van icon made me believe I would have shuttle service to the airport. However, I learned on checking in that the Hotel airport van doesn’t start running until 9:00am. The airport opens at 5 am and my flight left at 7am. I was left on my own to figure out how to get to the airport at my own expense. Shuttle hours should be listed with the other hotel info!
The sofa in my room had a corner that looked like it had been chewed or clawed. It was ragged and unraveling.
Also, I discovered that I had two reservations…both prepaid…I am currently trying to resolve this issue.
Mary
於 2024 年 10 月住了 1 晚
10/10 優異
June
伴侶同遊
2024年10月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The check-in process was great and accommodating for early check-in.