The water slide was broken, staff had no idea when it should be repaired. Hair dryer broke in our unit. Breakfast was mediocre.
John
2025 年 3 月入住 2 晚
4/10 很差
Heather Laurette
与家人出行
2025年03月31日
不满意:住宿条件和设施,服务设施
Liked that after 10:00 pm the room was quiet and ventilation system worked with comfortable bed for one person. If two on the bed it was saggy.
Pool services poor as pool water cool and pool was abnormally shallow. The hot pool was over chlorinated then burning itchy eyes that did not resolve after a long shower. Some hours later the burning stopped. No pool towels available….had to report to front desk for the.
Heather Laurette
2025 年 3 月入住 2 晚
6/10 一般
JAYAMITH
2025年03月27日
不满意:住宿条件和设施,清洁度
JAYAMITH
2025 年 3 月入住 1 晚
2/10 糟糕
Shawn
2025年03月27日
满意:员工和服务
不满意:住宿条件和设施
I booked this property under the assumption there was a waterslide . When I checked in I was then notified that it had been broken for a month . There was no email or communication from the hotel staff . Myself and children were extremely disappointed.
Shawn
2025 年 3 月入住 1 晚
6/10 一般
Devon
商务旅客
2025年03月24日
满意:清洁度、服务设施、住宿条件和设施
Gym was a bit disappointing. Hot tub was nice and relaxing
Devon
2025 年 3 月入住 6 晚
10/10 超赞
Helen
与家人出行
2025年03月22日
满意:服务设施
Very helpful and friendly staff.
Helen
2025 年 3 月入住 1 晚
8/10 还可以
robert
2025年03月15日
满意:员工和服务,清洁度
robert
2025 年 3 月入住 1 晚
2/10 糟糕
Sandra
与家人及幼儿出行
2025年03月6日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Despite booking a water slide/pool birthday party, we were never informed that it was broken. Offered no discounts. Pool was absolutely freezing. All of the kids spent the entire bday party in a tiny hot tub. Very disappointing
Sandra
2025 年 2 月入住 1 晚
2/10 糟糕
Peter
与家人出行
2025年02月27日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Very poor condition.
Pool closed and slide not working
Hot tub not working
TV not working
Toilet ran all night
Pop machine not working
Heater had a seaky fan when running.
General condition of the hotel very poor.
Definitely not a 8 star rating. Not as per the reviews. Paid far too much for what it was.
I don’t think I can trust your rating system any more.
Peter
2025 年 2 月入住 1 晚
4/10 很差
Matias
商务旅客
2025年02月18日
不满意:住宿条件和设施,员工和服务
I was not able to pay with the credit card I wanted. The front desk people were not able to figure it out. I also could not make the TV work. No help was offered.
Matias
2025 年 2 月入住 1 晚
2/10 糟糕
Donald,Spokane
与家人出行
2025年02月18日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is the worst hotel I have ever stayed at.
We were greeted with a sign that said the water slide was "out of order". The front desk agent informed us that it had been broken down for a while and it would be a couple of months before it was fixed. This was a huge letdown as this was the reason we booked this hotel.
The hotel was filthy dirty with stains all over the carpets, dirty walls, and a foul odor.
There were dents/dings, and missing paint all throughout.
This facility is dark and dreary and in dire need of an update.
We did not have hot water in our room for the first 2/4 nights. They finally moved us after the second night.
The food was terrible. The juice machine was "out of order". The milk sat in a pitcher at room temperature. There were no spoons for cereal or yougurt. My son went and asked the front desk agent for a spoon and she came and looked in the dirty cutlery basin and said "they might be here" then walked away.
The pool was feeezing cold, and the hot tub was luke-warm at best.
The ventilation in the pool area was not working, so it was very humid/musky and there was rust everywhere.
Unfortunately, I really can not think of anything positive to say about this hotel.
I highy recommend that nobody stay here EVER!
Donald
2025 年 2 月入住 4 晚
6/10 一般
Dayne
与配偶出行
2025年02月17日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean rooms - friendly staff - dirty hallways and stairs, needs regular vacuuming - dirty pool area, needs power washing - hot tub full of sand - hot tub chemicals burned my eyes when jets were on - water slide never worked - breakfast area dirty, needs vacuuming - lacking a lot of breakfast food, most things out of stock, no milk, no juice, no coffee, bagels and break nearly gone.
Dayne
2025 年 2 月入住 2 晚
8/10 还可以
Erland
与家人及幼儿出行, 带宠物出行
2025年02月16日
Average room, dated hotel but decent for the price. Phone ahead about the pool/waterslide area. Apparently Reno’s are happening soon and it will be closed.
Erland
2025 年 2 月入住 1 晚
2/10 糟糕
azley
与家人及幼儿出行, 与家人出行
2025年02月14日
不满意:清洁度、服务设施、住宿条件和设施
Staff was nice. Almost everything was broken from the tap on the water jug in the breakfast room, to the waffle machine, as well as the stove in our kitchenette (both burners as well as the knob to turn one burner on). The pool was absolutely freezing, the kids couldn’t even jump in without running straight back to the hottub. The pool area itself was freezing, if you plan to sit and watch you’ll want shoes and a coat. Ontop of the pool situation the hottub was warm at best. My 3 children lasted all of 15 minutes before we were running back to our room for a hot shower. The plave has a lot of potential if some effort was actually put in.
azley
2025 年 2 月入住 1 晚
8/10 还可以
Derek
2025年02月4日
满意:员工和服务
Derek
2025 年 1 月入住 2 晚
4/10 很差
alan
商务旅客
2025年01月28日
满意:服务设施
不满意:清洁度
There were areas that were not clean. Around bathtub, wall under towel rack, bathroom door. Noisy room heater and chirping smoke detector. Hallway light burned out and dark.
alan
2025 年 1 月入住 2 晚
8/10 还可以
Ashley
2025年01月27日
Ashley
2024 年 10 月入住 2 晚
10/10 超赞
Kez
与配偶出行
2025年01月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff. Beds weren’t very comfy. Good breakfast.
Kez
2025 年 1 月入住 1 晚
8/10 还可以
Jane
商务旅客
2025年01月24日
满意:清洁度、员工和服务、住宿条件和设施
Overall good
Jane
2024 年 12 月入住 1 晚
10/10 超赞
Randi,West Kelowna
与配偶出行
2025年01月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not a bad place, the pool side is noisy with children until 10pm. The street side is noisy with the train. This our second time staying here. Staff are friendly and helpful. Walking distance to grocery, liquor store. Lots of free parking.
Randi
2025 年 1 月入住 2 晚
10/10 超赞
John
与家人出行
2025年01月17日
满意:服务设施
Clean
John
8/10 还可以
Tylor,Vernon
商务旅客
2025年01月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A decent budget-friendly option, but it has some quirks. The pool is definitely geared towards families with young children – it's more of a splash pad than a lap pool. The gym is, shall we say, 'compact.' It's basically a glorified broom closet with a treadmill and a few weights. Breakfast is pretty basic, your standard continental fare with toast, muffins, and a waffle maker. Nothing fancy, but it'll hold you over until you can find a proper breakfast spot.
The biggest downside for me was the fridge in my room. It sounded like a small engine was running all night. I'm a light sleeper, so it definitely impacted my sleep quality.
Overall, a serviceable place to stay if you're on a budget and don't have high expectations. It's clean and comfortable enough, but don't expect luxury."
Tylor
2025 年 1 月入住 3 晚
6/10 一般
Greg
商务旅客
2025年01月10日
不满意:员工和服务、服务设施、住宿条件和设施
Expired yogurt, stake breakfast eggs and generally extremely poor breakfast selection. Keycards failed after a day. Very old and dated rooms with poor noise insulation. Decent enough to stay in but not at those prices.