The breakfast was great! The pool was a nit on the cold side.
Laura
於 2025 年 2 月住了 1 晚
6/10 一般
Joshua
2025 年 4 月 3 日
讚好:整潔度、職員與服務和設施服務
Average hotel, the staff seemed nice enough and the facilities were okay. When I first arrived the first thing I heard hoping out of my car was a guy swearing and carrying on. Unfortunately even though the hotel is okay, I think it might be in a bit of a bad area. However, I didn't have any problems or issues during my stay thankfully.
What upset me even more was I was forced to pay by credit card. I asked if I could pay via debit card and was told if I did I would have to put down $500 in cash. Who carries that kind of cash around, especially in this kind of area?!?!? I was told it was company policy and the same at all Super 8 Hotels. Fair enough, but I've never been to a hotel where I can't pay the security deposit via a debit card. Why are they promoting debt?!?!
There was a sign at the front desk saying the waterslide was not working/open. However on my second night there I saw kids using the waterslide? Not sure what was happening there.
What I did like was the picture above the bed in my room! A black and white photo of a river and mountain landscape around Banff, etc. Definitely my favourite I've ever seen.
I also think there isn't much value for money. To me it wasn't worth the $700 for 5 nights. In the future, if I found a deal for $100 or less per night, I would take it. However, I will also be looking for hotels with better value for money.
Joshua
於 2025 年 3 月住了 5 晚
2/10 很差
John
親子同遊
2025 年 4 月 1 日
不滿:整潔度、職員與服務和住宿狀況
The water slide was broken, staff had no idea when it should be repaired. Hair dryer broke in our unit. Breakfast was mediocre.
John
於 2025 年 3 月住了 2 晚
4/10 欠佳
Heather Laurette
家人同遊
2025 年 3 月 31 日
不滿:設施服務和住宿狀況
Liked that after 10:00 pm the room was quiet and ventilation system worked with comfortable bed for one person. If two on the bed it was saggy.
Pool services poor as pool water cool and pool was abnormally shallow. The hot pool was over chlorinated then burning itchy eyes that did not resolve after a long shower. Some hours later the burning stopped. No pool towels available….had to report to front desk for the.
Heather Laurette
於 2025 年 3 月住了 2 晚
6/10 一般
JAYAMITH
2025 年 3 月 27 日
不滿:整潔度和住宿狀況
JAYAMITH
於 2025 年 3 月住了 1 晚
2/10 很差
Shawn
2025 年 3 月 27 日
讚好:職員與服務
不滿:住宿狀況
I booked this property under the assumption there was a waterslide . When I checked in I was then notified that it had been broken for a month . There was no email or communication from the hotel staff . Myself and children were extremely disappointed.
Shawn
於 2025 年 3 月住了 1 晚
6/10 一般
Devon
商務旅客
2025 年 3 月 24 日
讚好:整潔度、設施服務和住宿狀況
Gym was a bit disappointing. Hot tub was nice and relaxing
Devon
於 2025 年 3 月住了 6 晚
10/10 優異
Helen
家人同遊
2025 年 3 月 22 日
讚好:設施服務
Very helpful and friendly staff.
Helen
於 2025 年 3 月住了 1 晚
8/10 不錯
robert
2025 年 3 月 15 日
讚好:整潔度和職員與服務
robert
於 2025 年 3 月住了 1 晚
2/10 很差
Sandra
親子同遊
2025 年 3 月 6 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Despite booking a water slide/pool birthday party, we were never informed that it was broken. Offered no discounts. Pool was absolutely freezing. All of the kids spent the entire bday party in a tiny hot tub. Very disappointing
Sandra
於 2025 年 2 月住了 1 晚
2/10 很差
Peter
家人同遊
2025 年 2 月 27 日
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Very poor condition.
Pool closed and slide not working
Hot tub not working
TV not working
Toilet ran all night
Pop machine not working
Heater had a seaky fan when running.
General condition of the hotel very poor.
Definitely not a 8 star rating. Not as per the reviews. Paid far too much for what it was.
I don’t think I can trust your rating system any more.
Peter
於 2025 年 2 月住了 1 晚
4/10 欠佳
Matias
商務旅客
2025 年 2 月 18 日
不滿:職員與服務和住宿狀況
I was not able to pay with the credit card I wanted. The front desk people were not able to figure it out. I also could not make the TV work. No help was offered.
Matias
於 2025 年 2 月住了 1 晚
2/10 很差
Donald (Spokane)
家人同遊
2025 年 2 月 18 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
This is the worst hotel I have ever stayed at.
We were greeted with a sign that said the water slide was "out of order". The front desk agent informed us that it had been broken down for a while and it would be a couple of months before it was fixed. This was a huge letdown as this was the reason we booked this hotel.
The hotel was filthy dirty with stains all over the carpets, dirty walls, and a foul odor.
There were dents/dings, and missing paint all throughout.
This facility is dark and dreary and in dire need of an update.
We did not have hot water in our room for the first 2/4 nights. They finally moved us after the second night.
The food was terrible. The juice machine was "out of order". The milk sat in a pitcher at room temperature. There were no spoons for cereal or yougurt. My son went and asked the front desk agent for a spoon and she came and looked in the dirty cutlery basin and said "they might be here" then walked away.
The pool was feeezing cold, and the hot tub was luke-warm at best.
The ventilation in the pool area was not working, so it was very humid/musky and there was rust everywhere.
Unfortunately, I really can not think of anything positive to say about this hotel.
I highy recommend that nobody stay here EVER!
Donald
於 2025 年 2 月住了 4 晚
6/10 一般
Dayne
伴侶同遊
2025 年 2 月 17 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Clean rooms - friendly staff - dirty hallways and stairs, needs regular vacuuming - dirty pool area, needs power washing - hot tub full of sand - hot tub chemicals burned my eyes when jets were on - water slide never worked - breakfast area dirty, needs vacuuming - lacking a lot of breakfast food, most things out of stock, no milk, no juice, no coffee, bagels and break nearly gone.
Dayne
於 2025 年 2 月住了 2 晚
8/10 不錯
Erland
親子同遊, 寵物同遊
2025 年 2 月 16 日
Average room, dated hotel but decent for the price. Phone ahead about the pool/waterslide area. Apparently Reno’s are happening soon and it will be closed.
Erland
於 2025 年 2 月住了 1 晚
2/10 很差
azley
家人同遊, 親子同遊
2025 年 2 月 14 日
不滿:整潔度、設施服務和住宿狀況
Staff was nice. Almost everything was broken from the tap on the water jug in the breakfast room, to the waffle machine, as well as the stove in our kitchenette (both burners as well as the knob to turn one burner on). The pool was absolutely freezing, the kids couldn’t even jump in without running straight back to the hottub. The pool area itself was freezing, if you plan to sit and watch you’ll want shoes and a coat. Ontop of the pool situation the hottub was warm at best. My 3 children lasted all of 15 minutes before we were running back to our room for a hot shower. The plave has a lot of potential if some effort was actually put in.
azley
於 2025 年 2 月住了 1 晚
8/10 不錯
Derek
2025 年 2 月 4 日
讚好:職員與服務
Derek
於 2025 年 1 月住了 2 晚
4/10 欠佳
alan
商務旅客
2025 年 1 月 28 日
讚好:設施服務
不滿:整潔度
There were areas that were not clean. Around bathtub, wall under towel rack, bathroom door. Noisy room heater and chirping smoke detector. Hallway light burned out and dark.
alan
於 2025 年 1 月住了 2 晚
8/10 不錯
Ashley
2025 年 1 月 27 日
Ashley
於 2024 年 10 月住了 2 晚
10/10 優異
Kez
伴侶同遊
2025 年 1 月 26 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff. Beds weren’t very comfy. Good breakfast.
Kez
於 2025 年 1 月住了 1 晚
8/10 不錯
Jane
商務旅客
2025 年 1 月 24 日
讚好:整潔度、職員與服務和住宿狀況
Overall good
Jane
於 2024 年 12 月住了 1 晚
10/10 優異
Randi (West Kelowna)
伴侶同遊
2025 年 1 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Not a bad place, the pool side is noisy with children until 10pm. The street side is noisy with the train. This our second time staying here. Staff are friendly and helpful. Walking distance to grocery, liquor store. Lots of free parking.