The staffing was very friendly and helpful . They were able to help us with our requests.
CARLOS ALBERTO RIOS
於 2025 年 7 月住了 3 晚
10/10
Nice place, the staff is very attentive, friendly and helpful.
Nestor
於 2025 年 7 月住了 4 晚
8/10
Al hotel le falta mucho modernizar las habitaciones y los servicios dentro de ella; los TV son viejos no funcionan en youtobe fácil debimos llamar a un técnico que solo vino una vez y después ya no hubo quien arreglara; en el
Baño ofrecen tina y ducha pero la ducha nunca trabajo; en la parte de los restaurantes usamos uno y en realidad TODO el personal es poco amable y poco cordial al brindar el servicio al cliente, en la cena tarifas altas y comida poco agradable. La atención de la recepción no es muy cordial y el botones que lleva las maletas tampoco ahí que esperar que hable con sus compañeros para que después venga por las maletas. Demasiado decepcionada de la atención del personal de este hotel; piso 10 piscina vista y personal del bar estuvo buena; es lo único que puedo sacar bueno de la experiencia con el hotel las americas torre del mar
Laura
於 2025 年 7 月住了 2 晚
10/10
We like it it very nice big room and clean nice restaurant.very nice staff.
Mayra
於 2025 年 6 月住了 4 晚
10/10
Es bien
Daniel
於 2025 年 6 月住了 1 晚
10/10
This is an excellent hotel connected to their other hotel so you can use both hotel’s pools, restaurants bars and beaches. The other hotel has a teen zone with basket ball arcade style, PlayStation and other games for kids and teens.
There is also a large water slide, a 18 and older party zone at night, 3 restaurants and 3 pools with 3 Jacuzzis. The food was amazing and the service was excellent.
Nadia
於 2025 年 7 月住了 3 晚
10/10
I like breakfast service by Kathia!
julio
於 2025 年 6 月住了 4 晚
8/10
Overall I am glad my family and I (including children) stay at this location. Had quite a few pools and away from the crowds in city center. The facility could use some renovations but overall it was a great stay and felt safe with my kids. The food was incredible at almost every restaurant. Really loved our stay. Any time we needed something they were quick to respond. Highly recommend this hotel.
Diana
於 2025 年 6 月住了 4 晚
10/10
Good hotel in a safe place with many exquisite food options and nice pools…
Jorge
於 2025 年 6 月住了 10 晚
10/10
Mejorar el desayuno
Juan David
於 2025 年 6 月住了 2 晚
10/10
excelente, limpio organizado, seguro
Ircania
於 2025 年 6 月住了 4 晚
10/10
Luis
於 2025 年 6 月住了 3 晚
10/10
Localización y servicios
Gerardo
於 2025 年 6 月住了 4 晚
8/10
Rahul
於 2025 年 5 月住了 2 晚
6/10
This hotel was in a great location. However, the hotel restaurant and the infinity pool on the tenth floor were under renovation during our stay. We couldn’t take advantage of these amenities. It would been nice if the hotel would’ve notified Expedia .
Lissette
於 2025 年 5 月住了 3 晚
10/10
Pool was clean and relaxing. Rooms were clean and comfortable
Michael
於 2025 年 5 月住了 3 晚
8/10
Carlos
於 2025 年 4 月住了 1 晚
10/10
Safe
Richard
於 2025 年 5 月住了 4 晚
10/10
Great property
Daryl
於 2025 年 5 月住了 1 晚
10/10
Great service - it’s a good idea to show up with some dollars to tip the luggage guy I felt bad!! Solo travelling and felt safe, lots of security.
Susan
於 2025 年 4 月住了 1 晚
10/10
was a wonderful experience!!! everyone was so helpful. THANK YOU all at Hotel las Americas
PAYTRIE
於 2025 年 5 月住了 3 晚
8/10
Le hace falta mantenimiento y modernización a las habitaciones.
Más calidad en la atención en recepción. Que el cliente se sienta como en casa y con beneficios por su estadía.
Juan
於 2025 年 5 月住了 1 晚
6/10
The property is on a beautiful beach, breakfast was great and even the dinner food was good, staff were friendly too! However, just a beware, when we were checking out, we noticed a huge discrepancy in our tab when the desk presented it to us for payment. When asking the staff, they said we took out three cash advances totalling over $520,000 COP and showed me signature copies when I asked for it. It clearly did not resemble my signature in the slightest and we never needed any cash, we actually had sufficient cash. I have never in all our travel experiences heard of a hotel giving cash advances with no secured visa or bank card and there are two ATM machines right there in the lobby. We were in a rush to get to the airport for our flight and they didn’t rush to correct these fraudulent transactions which made it very stressful on two seniors. Also there was mini bar charges which we never incurred. In the end, the hotel did reverse all wrongful charges. It is a nice hotel but please beware of your tab at all times during your stay.
Gladys
於 2025 年 5 月住了 4 晚
10/10
Allow better options for food… and more activities
Tiffany
於 2025 年 5 月住了 4 晚
8/10
The room is absolutely beautiful, junior suite, the staff needs a lot of work. Plus everything inside of the hotel is extremely expensive for the quality of food they offer. Breakfast was the best part, but do not recommend lunch buffet. Our first day room service did not get to our room until almost 5 pm and didn't even clean the whole place. They were walking in without even knocking which one time they entered and I was laying down with my partner. The pool, bar and gym were all beautiful. The view is amazing. Its a mix emotion. Everyone is kind.