As a Marston hotel and previously having stayed at a hotel of this group, my expectations were of similar quality, but this hotel sadly didn't meet my expectations. The car park had massive potholes, the rooms were small and dated, with poor finishings and some of them broken that could be easily mended, so not a good eye for detail there (whole on the wall, where the door must have been hitting with the handle, a ball from the end of curtains pole fallen, flimsy finishings, in the family room the space between the beds and the wall was small and had to be careful as the TV and it's cables were stiking out at our face level, which was quite dangerous in a family room with children, etc), there were silverfish in the bathroom.
It was very uncomfortable in terms of setting in, as there was no shelves or space for the luggage and the bathroom was extremely small with no room for toiletries at all, just two hooks for towels. The sink was very small and it made it difficult to wash your hands of your face as water would go everywhere.
but on the first night one of the towels had large brown stains and put me off. On a good note, the beds were comfortable and had clean sheets. The restaurant staff couldn't cope with the demand on a BH weekend, lack of staff, being not that extremely busy, but busier than usual for them. They run out of items from the menu. The food was good and tasty. The continental breakfast was just cereals hot water for tea/coffee. Cooked breakfast was good.