They confirmed a specific type of room online, but knew they did not have it available. When we arrived they tried to convince us to take a substitution...not acceptable. They were in the process of doing renovations so the place looked like a construction site, with bare concrete floors and ripped up carpets. The room we were shown smelled mouldy and old, even though it had recently been painted. Because of the renovations the breakfast room was closed, but their website still stated that breakfast was included; no indication that ongoing renovations were interrupting that service. It took more than an hour to get a refund from Expedia for our booking, since Expedia now books rooms through a third party. No advance warning about that either.
Barbara
於 2024 年 11 月住了 4 晚
6/10 一般
John
2024年11月12日
不滿:整潔度
Good place to stay
John
於 2024 年 11 月住了 1 晚
4/10 欠佳
John
2024年11月7日
Best place to staay
John
於 2024 年 11 月住了 1 晚
2/10 很差
Julie
2024年10月20日
不滿:整潔度、職員與服務和住宿狀況
The property was old and musty and smelled. Needs to be completely updated before anyone stays there.
Julie
於 2024 年 9 月住了 2 晚
4/10 欠佳
Armando (San Marcos)
家人同遊
2024年10月18日
不滿:整潔度、設施服務和住宿狀況
The shower had NO handle to turn on so I call front desk and they told me that it was the only one like that there were a few others she told me to do my best turning the broken knob plus TV wouldn’t work and furniture was bad I’ve seen better in garage sales.
Armando
於 2024 年 10 月住了 1 晚
4/10 欠佳
Emerlene
2024年10月17日
不滿:職員與服務和住宿狀況
The hotel was supposedly under construction, they didnt mention they did NOT HAVE breakfast. They should have mentioned when reserving the room. The pool was empty and the cleaning lady came knocking on the door early asking if we were leaving soon. NEVER ASK THE GUEST TO LEAVE BEFORE CHECKOUT TIME!
Emerlene
於 2024 年 10 月住了 1 晚
6/10 一般
Linda
家人同遊
2024年10月8日
讚好:整潔度
不滿:設施服務和住宿狀況
The remodeling was an inconvenience as there was no breakfast as was suppose to be included.
Linda
於 2024 年 10 月住了 2 晚
2/10 很差
Arturo
家人同遊
2024年10月6日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Insecure and filthy
Arturo
於 2024 年 10 月住了 1 晚
6/10 一般
Dan
2024年9月11日
讚好:職員與服務
The room was clean, but it had a strange smell to it. The handle on my shower came off and I had to use a pair of channel locks to turn the shower on. I talked to two other people and they had problems with their shower as well. There was construction going on so there was no breakfast bar. I have stayed at some of their other properties that were top notch, this one needs a little TLC. I will say that the staff and the customer service reps were very nice.
Dan
於 2024 年 9 月住了 3 晚
6/10 一般
Samuel
商務旅客
2024年9月11日
讚好:整潔度和職員與服務
Samuel
於 2024 年 9 月住了 2 晚
4/10 欠佳
Billy (Grand Prairie)
2024年9月8日
Billy
於 2024 年 8 月住了 2 晚
10/10 優異
Lang
2024年8月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lang
於 2024 年 8 月住了 1 晚
2/10 很差
Jesus
2024年7月31日
讚好:整潔度
不滿:住宿狀況
Room smelled horrible. Doing construction on upper floor. Too nosey. A lot of dust everywhere.
Jesus
於 2024 年 7 月住了 14 晚
6/10 一般
Mary
家人同遊
2024年7月29日
讚好:設施服務
Ice machine was broken
The Swimming Pool Had No Water
The Door To Our Room Didn't Lock From The Inside .
Mary
於 2024 年 7 月住了 2 晚
8/10 不錯
Gayle
2024年7月28日
讚好:整潔度、職員與服務和住宿狀況
No don’t want to give any more details
Gayle
於 2024 年 7 月住了 1 晚
2/10 很差
Larry
商務旅客
2024年7月27日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Toilet was broken, it was suggested I fix it myself, ac was mild at best, no breakfast as advertised, laundry facilities was a single washer and dryer in the hallway, you can tell they horde all the oil money they make, stay away
Larry
於 2024 年 7 月住了 4 晚
8/10 不錯
julian
2024年7月25日
julian
於 2024 年 7 月住了 3 晚
6/10 一般
Armando
多人同遊
2024年7月21日
讚好:整潔度和客房舒適度
不滿:住宿狀況
Could Advise & Should Compensate
No breakfast was available; under remodel; constant noise/upstairs walking