I booked through Expedia and when I arrived the clerk confirmed my room as one queen bed but that was not correct, I reserved and paid in advance for 2 queen beds and even showed her my booking details to which she's told me they were completely booked and there was nothing she could do. We went back and forth a bit and she said it's because I used a third party to book and I reminded her that Best Western does business with Expedia and as a consumer I should be able to trust that partnership. I asked so what is done in this case? Do you just displace paid guests or am I going to be refunded and she said I would have to take what they have or lose the money because I pre-paid to a third party so she could give me a refund!!! She offered me a foldaway bed IF they had one "at no extra charge!" I about lost my mind so she said I can give you a $10 discount! I was floored and asked to speak to a manager but she said there was not one onsite, lone and behold she miraculously for a room with double beds in a Suite, and I would not be charged for the "upgrade" SMH but I was grateful because my infant nephew was already getting cranky needing a nap. When I sent to the room, I opened the door and was greeted by a strong musty odor, the appliances were all banged up and clearly have seen better days. The beds and bathroom were decent. The room was on the first floor closet to the freeway so it was a bit loud but not a big deal, sofa was also dirty. Overall NOT a good experience