艾瑟尔河畔卡佩勒度假短租

"My stay at this hotel was deeply disappointing from start to finish. Service felt indifferent, even careless. At check‑in, staff gave no information about breakfast or cleaning, and no housekeeping was done during my stay. When noise from nearby rooms became unbearable, I asked for help. A staff member named Evan promised to check but never asked for my name or room number. Later, he investigated the wrong room entirely, and despite my follow‑up, never came to mine. The inconsistent attitude—especially when compared with how he handled another guest—was striking. The room itself was poorly maintained: no kettle, no fridge, no tissues, weak lighting, and unstable shower temperature. At dawn, the air turned icy, yet guests couldn’t adjust the heating because it was centrally controlled. Even small conveniences were missing, making the space uncomfortable and cold in both atmosphere and design. The environment was equally unpleasant. The walls let in constant noise from pipes, doors, and passing conversations. The lobby, open to the public as a makeshift lounge, was crowded and loud, leaving no peaceful corner for guests to rest. Breakfast was the final let‑down—barely more than eggs, with few pastries and no fruit variety. The menu listed muffins, but staff claimed they cost extra. Tables were sticky and uncleared. For a hotel that calls itself sustainable, the practice of using disposable bathroom cups and motion‑sensor lights that switch off mid‑shower felt stingy instead."

"Location is good, just a minute next to the station. Receptionists welcomed us with a sweet and kind smile. I like the welcome mint that placed at the lift lobby. The room (Suite) is very spacious. I like the shower very much. It relaxs me a lot after exploring the city. Suggest to add a door for the washroom and bathroom to give more privacy while someone is using them. People at Living Room can see the people naked after shower. We stayed at 11/F and found it is a bit complicated to get to that floor. We checked in at 12/F Reception. Take a lift down to 10/F and walked through a long way to get another lift to go up to 11/F. When I went for breakfast, I had to go that way too. It is a bit not convenience. My overall experience in this hotel is very good."

"房間寬敞，離車站不算遠，步行約10分鐘內。 有附早餐是個很不錯的優勢，簡單的麵包跟水果、優格，提供出門遊玩的旅人能量出發一天的旅程。 房間雖然有些許灰塵，但還算整潔，可惜在最後一天的新毛巾有污漬，像拿去擦過排泄物，令人失望。 "

"Front desk is not as warm compared to the stays in other hotels. Location is quite convenient! "

"早餐很好. 唯一可讚的是我們早机到了,準備到酒店安放好旅行箧後等15：00回來辦理登記入住,當時早上九點左右,職員說有房間現在可以登記入住,我們起出望外,十分開心的. 入住兩天沒有特别問題的,在第三天及第四天由於我們大約每天15：30至16：00左右會回酒店稍作休息的習慣,回到房間仍未有執房,便联給客服,就好快安排執房算了.第四天回來同樣時間回來,都是未有執房,再次联络客服說接錯了這是餐廳,故此我的伴侶便到前台找她們理論,當時一位女職員的態度有點兒不認真笑着對我們的投诉,由於我們的英文能力沒太好,我站在一旁看到覺得她有點兒歧視我們.噪得很久,有另一個男職員就幫手说的事今天太多房間要清潔故遲了。 在我的立場看每間酒店應該是安排好足夠的職員做的,不是太多客人入住房間就遲遲都未執好的.難道客人晚上22：00回來看見仍未清潔房間,要客人無奈要接受不清潔的道理嗎？ 這一點酒店應該是值得重事的及改善. 酒店的旅客入住你們管理層應是知道的而是作出安排人手.不是隨便算吧的. 作為一間很有名氣的酒店應該是認真處理每件旅客提出意見。作出改善.對所有的旅客開心的旅程.最後祝酒店每天客似雲來."

"飯店雖然相對新穎，但實際狀況與標示不符。飯店並未提供標示中的停車場，需步行約五分鐘至公共停車場停車，對於上下行李極為不便。 更令人震驚的是，櫃檯人員竟將已入住的房間分配給我。換房後，又有服務人員上門質疑為何入住該房，經我解釋後才致歉。而隨行友人也遇到其他住客誤開房門的情況。如此嚴重的管理疏失，實在難以相信竟會發生在希爾頓集團旗下的飯店"

"Self-check but the staff are very laid-back :) Many times there is no one at the lobby to serve. Coffee machine is shut down in the lobby. Sparkling water is just normal still water. There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a hint. Saw me but then continued to chat then slowly went to take a wrong luggage to me. No apologises whatsoever. It was late at 12am and I just wanted to m shower and sleep since I had a very early meeting. Meanwhile the (suppose) senior manager just bounces every request to others by saying : you can find my colleague. He just sat at the bar and drank while there were more than 1 group of guests in need. Not sure why and they did not clean our room at the second last night with the cleaning card hanged outside. ( we left in the morning ) Another room’s guest put their finished meal in the corridor for collection but it was there whole day/night. Good location and facilities but poor service. "