Since I was there with my children, the pool was obviously our most favorite part of this facility. We had a junior room and it was the perfect layout for us but I wish we brought our slippers as the hardwood and tile were quite cold. Unfortunately I can confirm that there is the strange smell that other reviewers have mentioned, so that always makes you think it isn't clean but our room was very clean.
Elissa
2025 年 2 月入住 2 晚
6/10 一般
Deidre
与配偶出行
2025 年 1 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
Our code to the room wasn’t set right off the bat. Issues with the code for the parkade. Wasn’t advised the pool was in another building so that would have made me try to change buildings for easier access. Room was very clean and well stocked and it was the nicest and most spacious hotel bathroom I’ve ever used.
Deidre
2025 年 1 月入住 2 晚
10/10 超赞
Ethan
2025 年 1 月 2 日
Ethan
2024 年 12 月入住 2 晚
4/10 很差
Lisa
与家人出行
2024 年 12 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The noise level in this building was unacceptable. In the binder in the room the first page is dedicated to the noise bylaw as this has been a problem at this resort. True enough, the walls are not sound proof and the amount of banging and scraping coming from the floor above kept us up and woke us early.
The temperature in the room was very warm - too warm to sleep. We turned off the thermostat within a couple of hours of checking in, opened the window and it was still stifling in the room.
There were good things about the place:
Cleanliness was quite good. The front desk staff were friendly and hospitable; albeit I disliked being called 'sweetheart' with every interaction. They were helpful and pleasant.
The pool was quite large with a waterslide which was quite crowded. To be expected as we stayed on a weekend over the Christmas holidays. Regardless, the pool and hot tub areas were quite nice.
It was great to have heated, free, underground parking.
This place is not listed as a time share but that is exactly what it is. Housekeeping is not daily unless you pay for it. That was unclear to me when I booked this place and likely would have booked somewhere else had I known this in advance. A few other minor inconveniences like several electrical outlets and wall light switches not working in addition to the things mentioned above is what essentially makes me give this place an overall 2/5.
Lisa
2024 年 12 月入住 2 晚
10/10 超赞
Dylan
与家人出行
2024 年 12 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the location and the small but super cozy suite. Pool was a short walk across the parking lot, which we didn’t find an inconvenience at all. Would stay here again.
Dylan
2024 年 12 月入住 2 晚
10/10 超赞
Sherry
与家人出行
2024 年 12 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sherry
2024 年 12 月入住 2 晚
10/10 超赞
Kelly
与家人出行
2024 年 12 月 13 日
满意:清洁度
The room , location
Kelly
2024 年 12 月入住 2 晚
10/10 超赞
Leslie
与家人及幼儿出行
2024 年 12 月 8 日
Next door people were loud and partying until 4:25am
Leslie
2024 年 12 月入住 2 晚
8/10 还可以
Coulter
2024 年 12 月 7 日
Coulter
2024 年 11 月入住 2 晚
10/10 超赞
Lance
2024 年 11 月 30 日
Lance
2024 年 11 月入住 2 晚
6/10 一般
Riana
与家人及幼儿出行
2024 年 11 月 25 日
满意:服务设施,员工和服务
不满意:住宿条件和设施
You get what you pay for here. The room was almost exactly as pictured, and there was heated underground parking. A few negatives that we had were the room was not cleaned very well, when we checked in, our 3yr old found a napkin under the bed within 10 mins of being there. There were no towels available at the pool despite the front desk saying there would be, and because it is in a different building, I had to run across the parking lot soaking wet in the middle of winter to get towels from our room for the rest of my family. They also had a leak happen just down the hall from us the morning before we checked in and they had loud fans running 24/7. None of the games in the game room worked. The beds and bathroom were clean so that is one of the positives.
Riana
2024 年 11 月入住 3 晚
8/10 还可以
Dorota
与家人出行
2024 年 11 月 18 日
满意:住宿条件和设施,员工和服务
Overall, it is a nice hotel. Staff at the front desk was nice and helpful. However, it would be nice if it was mentioned that you need to go outside to get to the swimming pool. Sunset Mountain Inn and Spa is not connected to the building where swimming pool is located. Also, it would be nice if they provided bathrobes so you can comfortably cross the street to get to the swimming pool.
Dorota
2024 年 11 月入住 2 晚
6/10 一般
Kristin
2024 年 11 月 13 日
The property was great but nothing spectacular. We have no complaints and the staff was friendly and helpful
Kristin
2024 年 11 月入住 2 晚
10/10 超赞
Lindsay
2024 年 11 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, room was spacious and clean, Beds were comfortable, kitchen was great and fully stocked
Lindsay
2024 年 11 月入住 2 晚
10/10 超赞
Menachem
2024 年 11 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Jacky at front desk was really welcoming and realy nice!
Menachem
2024 年 11 月入住 3 晚
10/10 超赞
Lonya
团体旅客
2024 年 11 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love this property each time we stay here. The staff is friendly and helpful. Live the heated underground parking and the ease of check-in
Lonya
2024 年 11 月入住 2 晚
10/10 超赞
Joseph
与家人出行
2024 年 10 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The unit that we had was absolutely amazing. Management had up graded our stay from 1 bedroom to a condo unit and we truly loved it. Will definitely book a similar unit the next time we’re in the area. Thanks.
Joseph
2024 年 9 月入住 2 晚
6/10 一般
Brad
与家人出行
2024 年 10 月 21 日
满意:清洁度
We liked the closeness to everything in the area and Banff. And we loved the pool and hot tub.
Brad
2024 年 10 月入住 3 晚
8/10 还可以
Jillian Anne
2024 年 10 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Jillian Anne
2024 年 10 月入住 2 晚
10/10 超赞
Felicia
与配偶出行, 团体旅客
2024 年 10 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here for 4 nights and it was lovely. Check in and out super easy. Accessible parking and door codes instead of cards was so nice for us. Also loved the easy access pool and hot tub next door. Worth it in my option for the price and decently close to Banff. Would book here again.