I stayed at a RIU property the week before staying at the Occidental Costa Cancun in November. I preferred quaintness of the Occidental, good nightly entertainment, drinks and great food choices. Had no trouble reserving a table in the specialty restaurants. Would stay here again because the price was right. Drawback was the sewage smell and noise of the city.
Cindy
於 2024 年 11 月住了 6 晚
6/10 一般
Aleida E.
伴侶同遊
2024年12月1日
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Some rooms and amenities are worn or broken
Aleida E.
於 2024 年 11 月住了 4 晚
2/10 很差
erick
2024年12月1日
I made 2 reservations on Expedia the hotel refused to cancel 1 reservation. Even after multiple attempt made by different Expedia agents, the hotel either they won’t respond to emails or they will say to contact Expedia.
I contacted the hotel manager shayla who told me they were not paid for one reservation however Expedia had sent me the receipt of paying the reservation that was to be canceled.
Pedro another reservation manager has been frustrating the Expedia agent, he doesn’t respond to email and if he picks calls he keep lying he is busy. You don’t steal in an open day light. If you policy allows refund why frustrate the process especially if you were paid twice and refund process started 3 weeks before the stay.
Hotel policy says if you cancel reservations before the day of stat you get refunded, Expedia started this process 3 weeks before the stay and hotel will not respond to emails and request.
I have attached hotels response saying I contact them Expedia however Expedia says the hotel is frustrating their refund process. Who is telling the truth???
erick
於 2024 年 11 月住了 8 晚
10/10 優異
James B
2024年11月30日
讚好:整潔度、職員與服務和住宿狀況
This hotel was absolutely awesome. It was the best vacation ever. Beautiful rooms pool and restaurants were great the food was so much more than I ever expected. This is the hotel to vacation.
James B
於 2024 年 11 月住了 6 晚
10/10 優異
Newton
多人同遊
2024年11月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a wonder hotel very safe and the food is good
Newton
於 2024 年 11 月住了 2 晚
8/10 不錯
Asim
親子同遊
2024年11月30日
I like the friendly stuff but front desk are terrible with no energy and happiness to do job.
Asim
於 2024 年 11 月住了 5 晚
10/10 優異
Kaci
2024年11月30日
讚好:整潔度
So pretty
Kaci
於 2024 年 10 月住了 4 晚
10/10 優異
Anderson A.
2024年11月30日
讚好:職員與服務和住宿狀況
Excelent
Anderson A.
於 2024 年 11 月住了 5 晚
6/10 一般
Angeli Leann
2024年11月30日
Angeli Leann
於 2024 年 11 月住了 8 晚
8/10 不錯
Kurt
2024年11月30日
讚好:整潔度
不滿:住宿狀況
In the one seafood testaurant I needed a functioning receptacle by the only table I liked. It did not work. Two other rables nearby had half a receptacle each working. Ipointed this oug to a manager and to restaurant manager. A redoinding nothing was done for the whole week. My room had a broken switch, which got replaced in an hour.. I could not get any extension cord from hotel so I used my own. Not a glowing recommendation.for something THST would take 10 mi utes to fix.
Kurt
於 2024 年 11 月住了 7 晚
8/10 不錯
Hoang Thanh Bao
2024年11月29日
讚好:整潔度、職員與服務和住宿狀況
The bar and the beach view was the best.
Hoang Thanh Bao
於 2024 年 11 月住了 4 晚
6/10 一般
LINA MARIA ABELLA
家人同遊
2024年11月29日
讚好:整潔度和職員與服務
Limited dinnig
LINA MARIA ABELLA
於 2024 年 11 月住了 5 晚
8/10 不錯
Alba
伴侶同遊
2024年11月29日
讚好:整潔度、設施服務和住宿狀況
The staff was very cordial, helpful, nice.
No complaints here. It is a small resort but somehow has everything needed to have fun!
Alba
於 2024 年 11 月住了 3 晚
10/10 優異
Jonty
2024年11月28日
Jonty
於 2024 年 10 月住了 9 晚
8/10 不錯
Ernesto
多人同遊
2024年11月28日
I like the pool and the restaurants, but the beach was very small and close to the cost , the water was green, just like a lake ,nothing like other beaches in Cancun
Ernesto
於 2024 年 11 月住了 7 晚
10/10 優異
Tahya
多人同遊
2024年11月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This place really felt like a blessing the staff really was attentive and so kind. We had a bit of a mix up on my end and they took care of us swiftly and they DID NOT have to it was my mistake but God is good and they were in his will. Customer service is always the major factor for me. Paulina in activities fixed my best friends bracelet out of the kindness in her heart. Stephanie in the Italian restaurant was soooo sweet and really paid attention to us. The Italian and Seafood restaurant were the best the Mexican was average. The buffet is either a hit or miss, they even ask you what your allergies are which is very considerate. Our room was always kept clean and the amenities were amazing. The beach is small and quaint but for me it was just what we needed on our getaway not too crowded and didn’t have to reserve a chair like others mentioned it was an off season so maybe in the summer. They always have events every night so try to get a room on a higher floor if noise bothers you ,however festivities usually end around 10 PM which is more than reasonable. There was activities for kids daily as well so it really is family oriented so I may bring my son back here. I honestly had the best time for my first time visiting Cancún and I would come back to this resort because they exceeded expectations. Thank you Occidental Staff for being so helpful and kind you will see us again.
Tahya
於 2024 年 11 月住了 5 晚
10/10 優異
Calvin
2024年11月27日
讚好:整潔度、職員與服務和住宿狀況
10/10
Calvin
於 2024 年 11 月住了 3 晚
10/10 優異
Calvin
商務旅客
2024年11月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Me encantó todo 10/10
Calvin
於 2024 年 11 月住了 1 晚
8/10 不錯
jo-annie
伴侶同遊
2024年11月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Employer super
jo-annie
於 2024 年 11 月住了 3 晚
8/10 不錯
Sarah
2024年11月26日
讚好:整潔度、職員與服務和住宿狀況
Sarah
於 2024 年 11 月住了 6 晚
8/10 不錯
Samir Ahmad Nasir Ahmad
家人同遊
2024年11月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was fine except we had hard time during checking in. We had to change the room 3 times but still we didn’t get the room we were promised
Samir Ahmad Nasir Ahmad
於 2024 年 11 月住了 10 晚
10/10 優異
Timera Timeka
多人同遊
2024年11月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice property and people are nice, it was quiet
Timera Timeka
於 2024 年 11 月住了 3 晚
10/10 優異
DIANA
2024年11月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Me encantó la comida, la limpieza ,el servicio. Todos muy agradables de trato amables. Lo recomiendo y me volvería a hospedar