When i got there the elevator wasn’t working and the key to door wasn’t working. We had to call them several times to come in for daily cleaning. Too much food but low quality. Shower pressure was low in the morning, we call they never sent someone to take a look. It was like they didn’t care their guests request.
Their cocktails were too sweet, like their pour too much syrup in their drinks. The location is nice and kayak/paddle boards were fun.
Raheleh
於 2024 年 12 月住了 5 晚
2/10 很差
Darren
多人同遊
2025年1月5日
不滿:整潔度、職員與服務、設施服務和住宿狀況
This stay was horrible. Had to change rooms 2 different times because we were given rooms we didn’t book and then the ac wasn’t working and the shower water didn’t get hot. The hotel was over booked and there were many children at the resort. I 100 percent did not have a good time.
Darren
於 2024 年 12 月住了 2 晚
2/10 很差
Sagit
家人同遊
2025年1月5日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Worse vacation ever, still healing from it. First son gets food poisoning within 30 hours of arrival, eating at italian restaurant on property. Hes now suffering with hives for 3 days. Noted human feces on the beach on property multiple days , reported this to management who claimed they could not do anything about it, or be responsible for it. Including not closing beach due to it being unsafe. And to top it off, they had a warer pump vendor outside our room from 9 pm to 230am last night drilling. We were never communicated to regarding this, repeatedly told it was inly going to be one more hour until my husband basically insisted that they turn off the drilling at 2am and resume in am, they turned it off. They did not turn it back on in am as it would inconvenience the spa. No worries about disturbing our sleep though. I met with management regarding refund, credit etc. We have photos and video and managers contact information for all of this and shared with management. Extremely disappointing. This property should be removed from your site due to dangerous cobditions and lack of response or empathy from on site management.
Sagit
於 2024 年 12 月住了 8 晚
2/10 很差
Adolfo Daniel Cruz
伴侶同遊
2025年1月4日
不滿:整潔度、職員與服務、設施服務和住宿狀況
This hotel is not what it shows in the photos and description. We stayed for a week and paid for an all-inclusive hotel. While there, they told us that we could only go to the restaurants for two days and the rest had to be at the buffet (in the description it said that the 4 restaurants were included for the guests' consumption without restrictions). The buffet food was not varied and almost every day the meat was poorly cooked. When you made reservations for a restaurant they always said that everything was full and when you passed by the restaurant they were never full. I DON’T RECOMMEND THIS HOTEL if you want to enjoy Cancun and its options.
Adolfo Daniel Cruz
於 2024 年 12 月住了 6 晚
8/10 不錯
Tom
2025年1月4日
Tom
於 2024 年 12 月住了 4 晚
2/10 很差
Fernando (Columbus)
伴侶同遊
2025年1月3日
不滿:整潔度和住宿狀況
Esta propiedad la visité 5 años antes por estos motivo regresé. Pero me fui un día antes decepcionada. La limpieza no es la mejor y la propiedad no tiene el mantenimiento adecuado. El check in es horroroso, son largas cola que tuve que hacer dos la primera para chequear y la segunda para recoger la llave y solamente faltaba media hora para la hora precisa me fui decepcionada y espero no volver. NO LO RECOMIENDO.
Fernando
於 2024 年 12 月住了 3 晚
4/10 欠佳
sejla
家人同遊
2025年1月3日
不滿:職員與服務、設施服務和住宿狀況
Restaurant options are not good and enough, always booked out so others can’t even make reservations that they paid for. Staff is annoying with trying to sell you their packages of activities, people come on vacation to relax and not be constantly bothered or pushed. Hotel room is so outdated and old, smells like mold.
Staff doesn’t answer half of the questions you have, everything is “I don’t know, sorry.”
Only nice part is the pool and beach. Food options are also minimal.
sejla
於 2024 年 12 月住了 6 晚
4/10 欠佳
Dale
2025年1月3日
讚好:整潔度和住宿狀況
Dale
於 2024 年 12 月住了 7 晚
8/10 不錯
Wilson (BRONX)
家人同遊
2025年1月3日
讚好:整潔度、設施服務和住宿狀況
nice
Wilson
於 2024 年 12 月住了 3 晚
6/10 一般
Orlando (Dallas)
2025年1月3日
讚好:整潔度和住宿狀況
Orlando
於 2024 年 12 月住了 5 晚
10/10 優異
Yurasil A
家人同遊
2024年12月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really loved our stayed. Staff were very friendly and helpful. The place felt safe. The only thing was the menu in the buffet. We wished they would’ve had more choices.
Yurasil A
於 2024 年 12 月住了 3 晚
2/10 很差
Alyson
家人同遊
2024年12月30日
不滿:整潔度、職員與服務和住宿狀況
This place is gross. Run for the hills. Food is inedible. We were sick the whole time. The staff is rude and doesn’t care and basically laughs in your face. There was hair in our food and the cheese ferments in the heat all day. Absolutely worst vacation ever. I’m praying Expedia can get our money back since we don’t half the vacation in the room
Vomiting and on the toilet.
Alyson
於 2024 年 12 月住了 3 晚
6/10 一般
Abhijit
家人同遊
2024年12月30日
讚好:職員與服務
Improvement areas - Beach, utensils cleanliness, old building, charges
Good - staff behavior, food quality, property cleanliness