Not a fancy hotel, but perfectly serviceable… easy pool and beach access. Very good restaurant adjacent. Close to the Central Park, shops, etc.
Unfortunate daytime noise from construction across the street.
James
於 2025 年 1 月住了 7 晚
10/10 優異
Kelly (Hebron)
多人同遊
2025年1月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed here for the first time, and we loved it! The staff are so incredibly helpful and friendly; they are amazing. The patio/pool area is nice, and the beach is great. We very much appreciated the fridge in our room. It’s a great place, and if we are fortunate enough to get back to Puerto Morelos, we will stay there.
Kelly
於 2025 年 1 月住了 3 晚
10/10 優異
Raymond
2025年1月19日
讚好:整潔度、職員與服務和住宿狀況
Raymond
於 2025 年 1 月住了 4 晚
10/10 優異
Patrick
伴侶同遊
2025年1月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super sejour gracias!
Patrick
於 2025 年 1 月住了 7 晚
4/10 欠佳
Tammy
伴侶同遊
2025年1月11日
讚好:住宿狀況
不滿:職員與服務和設施服務
We have been here 4 times and will not be returning.
Pros: the beachfront was well taken care of. The restaurant inside the hotel was excellent. Food and service 5 stars.
Cons: the front desk staff and the actual manager just sit there with their heads down on their phones. The manager of the site was particularly unpleasant. We were there 7 days. We had no hand soap in our bathroom for 3 days. They didn’t ever replace the dirty cups in the room. I had to bring them to the front desk. The “free” coffee for the guests that is available at 6am is gone very quickly. Mostly due to their own staff drinking it. When it was supposed to be for the guests. It was usually gone by 8:30am. So if you want any get it early. Now towels require a cash deposit of $400 pesos for 2 towels. The quality of the hotel and arrive is very poor. We had an issue with our room and the bed was as hard a rock. I would never stay here again. We literally woke up in pain every day. And I love a hard bed. But this was terrible.
Tammy
於 2024 年 12 月住了 7 晚
8/10 不錯
Yuanita
2025年1月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This a great location on the beach, it has Mexican charm, however some suites are quiet others are not as much. I fortunately got the quiet side of the hotel. But my only complaint is a very tired old lump mattress . Otherwise great location away from the bustle of the hotel zone. Great part of the beach!
Yuanita
於 2024 年 12 月住了 4 晚
10/10 優異
adam
家人同遊
2025年1月7日
讚好:整潔度、職員與服務和住宿狀況
Easy, nice
adam
於 2024 年 12 月住了 1 晚
10/10 優異
Alan
家人同遊
2025年1月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed the ocean and the location a lot.
Alan
於 2025 年 1 月住了 2 晚
2/10 很差
jason
2025年1月7日
jason
於 2024 年 12 月住了 1 晚
8/10 不錯
Benny
家人同遊
2024年12月28日
讚好:整潔度和職員與服務
really close to food shopping easy beach access all rooms face the beach
Benny
於 2024 年 12 月住了 4 晚
10/10 優異
dominic
伴侶同遊
2024年12月23日
讚好:整潔度、職員與服務和住宿狀況
Convenient location.friendly staff.nice beach
dominic
於 2024 年 11 月住了 21 晚
10/10 優異
Marta Liselottle Muller
親子同遊
2024年12月21日
Hacienda Morelos is a beautiful and cozy hotel, perfect for little kids. The rooms are comfortable and with a balcony to view the beautiful beach. The location is perfect in feont of a supermarket that has everything and and close.to the plaza and lots of restaurants to.choose from. The staff is super nice and the restaurant at the hotel is beaitiful with virw to the beach and excellent food! We love puerto Morelos and have been several times , Hacienda Morelos is the best hotel we have stayed in.
Marta Liselottle Muller
於 2024 年 12 月住了 10 晚
10/10 優異
Chris (Gig Harbor)
伴侶同遊
2024年12月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place
Chris
於 2024 年 12 月住了 4 晚
10/10 優異
Trevor
家人同遊
2024年12月20日
讚好:整潔度、職員與服務和設施服務
Traveled to Cancun-Puerto Morelos with my family including a child. The location is excellent, very walkable, across the street from a grocery store and plentiful dining options. The facilities need repair, our door to room 303 had a big crack with a gap you could see through. I was tempted to fix it myself with wood filler, but settled with covering the crack with a cushion when we were inside. There’s a water pressure problem, but this might be related to the area rather than just the hotel. I’m Mexican so I had no trouble communicating in Spanish and had an idea of what to expect. The pool got dirty 1 day but was cleaned quickly and ready the next day. The quick and easy access to the beach cannot be beat. Wish the complimentary coffee service lasted till 10am, it was usually gone by 8am. My family and I enjoyed our 4 night stay and would definitely return.
Trevor
於 2024 年 12 月住了 4 晚
10/10 優異
Sheila
親子同遊
2024年12月16日
讚好:整潔度和職員與服務
Y
Sheila
於 2024 年 11 月住了 1 晚
6/10 一般
Brian
2024年12月12日
讚好:職員與服務
Music from an unassociated bar across the street is loud!
Brian
於 2024 年 12 月住了 1 晚
8/10 不錯
Elle
家人同遊
2024年12月10日
讚好:整潔度、職員與服務和住宿狀況
Easy check-in, nice location, hotel has great view and easy access to the beach.
Elle
於 2024 年 12 月住了 4 晚
8/10 不錯
Raymond
家人同遊
2024年12月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful restaurant, hotel & beach
Raymond
於 2024 年 11 月住了 4 晚
10/10 優異
Lisandro
伴侶同遊
2024年12月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Right on the beach with a pretty tasty restaurant next to hotel
Lisandro
於 2024 年 12 月住了 3 晚
8/10 不錯
MAYRA
2024年12月7日
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
I was in town for just one night between flights and wanted to sleep by the ocean. So I booked this hotel last minute, it was a good central meeting spot for the rest of my friends to join me for breakfast then beach it for a couple hours before we had to go. The beach area in the hotel is tiny and has list of seaweed but overall a good place to stay that was semi affordable.
MAYRA
於 2024 年 12 月住了 1 晚
8/10 不錯
Eduardo
2024年12月1日
讚好:整潔度、職員與服務和住宿狀況
Neighborhood a bit ugly
Eduardo
於 2024 年 11 月住了 2 晚
8/10 不錯
Jacqueline
2024年11月21日
讚好:設施服務
The new rooms with balconies or patios are great. I stayed in an older part of the hotel which was ok.
Jacqueline
於 2024 年 11 月住了 3 晚
4/10 欠佳
Sean
伴侶同遊
2024年11月16日
不滿:職員與服務、設施服務和住宿狀況
Room was clean as well as the property. Front desk was unfamiliar with property and amenities. No one to help us with luggage so the front desk took us to our room up three flights carrying luggage only to be told she made a mistake and we had to go back down to the other side of the property then back up three flights.Room had one hand towel and two bath towels, only hand soap. No phone to contact the front desk, or refrigerator. The pool was nice but the only access was thru the main dining room, which was very awkward at dinner time. The view was great right on the beach but didn’t really make up for the other faults. Also it had appeared the door was kicked in previously and damaged , then screwed back together which did not give a real safe feeling. I would not recommend this property to anyone else.
Sean
於 2024 年 11 月住了 1 晚
8/10 不錯
Michael
多人同遊
2024年11月12日
讚好:整潔度和職員與服務
Didn't like sharing the pool with scuba/snorkeling students. Too much activity in front of our room and quite loud.