We had an amazing vacation at this hotel!! Check-in was quick and because we got there earlier our room was not ready yet, but we were able to have lunch in one of their restaurants. Our concierge (Yadira) was friendly and knowledgeable, she helped us with restaurant suggestions and even prepared a birthday surprise for my mom. We also had awesome butlers (Josue and Andres) who were especially attentive and work to make sure we had reservations at several of the restaurants every day, helping us to change time or restaurants sometimes if needed. Service was exceptional, we ordered room service every day for my 7-month-old baby, and it was always quick and they were very accommodating to our needs.
The hotel and our room were always clean, smelling fresh and housekeeping came by again at night to freshen up everything. Shout out to Maria, who always had our room look great at night when we returned from dinner.
We especially enjoyed dinner at the Gourmet Hall, where Osvaldo was attentive and Benjamin made a nice show preparing us a Café Maya and explaining the origin of it.Also had a great time at Hiroshi, where Josue, our waiter was great and provided us good recommendations, same for Rene and Carlos at the Blanca Blue restaurant, and Adelina at DAO. Shoutout to David and Christopher from the Pool service, and Luis and Sandy from the beach, as they were great with us and suggested really good drinks to try.