Our second time here! Excellent in every way and if there is a concern they address it promptly and professionally. The resort is well run and all staff is amazing!
VAUGHN
於 2024 年 12 月住了 6 晚
10/10 優異
STEPHEN
2024年12月24日
STEPHEN
於 2024 年 11 月住了 2 晚
10/10 優異
Erna
家人同遊
2024年12月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful!!!
Erna
於 2024 年 12 月住了 7 晚
2/10 很差
Taneshia
2024年12月23日
Taneshia
於 2024 年 11 月住了 2 晚
10/10 優異
daniel
2024年12月22日
daniel
於 2024 年 11 月住了 2 晚
10/10 優異
Katharine Elizabeth
2024年12月22日
Katharine Elizabeth
於 2024 年 11 月住了 7 晚
10/10 優異
Roxana (Artesia)
伴侶同遊
2024年12月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an amazing experience. The dining was amazing. Our favorite was the lobster house and the French. The staff is very friendly and works so hard to make sure everyone is taken care of. We will go back.
Roxana
於 2024 年 12 月住了 7 晚
10/10 優異
Christina
多人同遊
2024年12月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff
Christina
於 2024 年 11 月住了 9 晚
10/10 優異
Nicholas (Webster)
2024年12月18日
讚好:整潔度、職員與服務和住宿狀況
Nicholas
於 2024 年 12 月住了 5 晚
10/10 優異
Jonathan
伴侶同遊
2024年12月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Last time I visited this resort was 2008 with my father. Have been to other excellence resorts - Finest which is more Family oriented. Overall My GF and I enjoyed our stay. We had some issues in the beginning but the leadership team/managers will try their best to accommodate you ! I could also tell the leadership team cares about their employees. I will definitely go back.
Jonathan
於 2024 年 12 月住了 7 晚
6/10 一般
Kelsey
多人同遊
2024年12月16日
Be prepared to spend most of your time waiting for food/drinks. Excellence club is not worth the upgrade. There are a bunch of "secret perks" you have to be "in the know" to ask for so we just didn't end up getting them. The free hydrotherapy is powerful jets not a jacuzzi water massage as described. Tips are NOT included, you must give a min $5 USD for every interaction or they'll take even longer to serve you. They were very annoyed at check out since we didn't buy an extra excursion or spa service. Not vegetarian friendly, food often came out undercooked and bland despite having a "special menu". Drinks were watered down which is probably why they all tasted the same. The sports bar closes at midnight and you're not allowed to be around the pool after that. They insist on coming all the way in for room service, love outside shoes all over. Swim up room reeked of mold which traveled home on our clothes and passports. The glass bathroom/shower doors didn't actually shut which is an odd choice at all you can eat where they went so far as to have a phone installed at the toilet... Overall could have been worse beach trip but certainly not worth the price.
Kelsey
於 2024 年 12 月住了 4 晚
10/10 優異
Lelde
2024年12月16日
讚好:整潔度和職員與服務
Lelde
於 2024 年 12 月住了 4 晚
10/10 優異
Simone (Ottawa)
伴侶同遊
2024年12月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Luis at The French restaurant did outstanding service. Orlando at the pool bar did a great jon with our drinks!
Simone
於 2024 年 11 月住了 14 晚
10/10 優異
Ingrid
伴侶同遊
2024年12月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellence Riviera Cancun - Adults Only All-Inclusive is a luxurious, romantic retreat on the Riviera Maya. Known for its elegant suites, exceptional service, and stunning beachfront, this resort caters exclusively to adults seeking relaxation or a romantic getaway. Guests rave about the gourmet dining options, multiple pools, a pristine beach, and an impressive spa. Activities like yoga, live entertainment, and water sports ensure there's something for everyone. Many highlight the attention to detail and friendly staff as standout features. Perfect for honeymoons, anniversaries, or just a serene escape.
Ingrid
於 2024 年 12 月住了 4 晚
6/10 一般
Camille Santiago
2024年12月14日
Camille Santiago
於 2024 年 11 月住了 3 晚
10/10 優異
Barry John
2024年12月14日
Barry John
於 2024 年 11 月住了 9 晚
10/10 優異
Lisa
2024年12月13日
讚好:整潔度、職員與服務和住宿狀況
Lisa
於 2024 年 12 月住了 4 晚
10/10 優異
Jennifer
2024年12月12日
讚好:整潔度、職員與服務和住宿狀況
Jennifer
於 2024 年 11 月住了 7 晚
8/10 不錯
Jennifer
家人同遊
2024年12月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent food and drinks!
Jennifer
於 2024 年 12 月住了 7 晚
10/10 優異
Jerome
伴侶同遊
2024年12月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
My wife and I just returned from a week spent at the Excellence. We had a memorable time. The resort is immaculate, the pool near the spa was relaxing and exactly what we were looking for. A shout out to Edison our pool waiter who couldn’t do enough for us. The restaurants were delicious, the shows were entertaining, we are already planning on returning next year. Another shout out to Alexander, the front desk mgr that made certain our trip was perfect This was our third time there and won’t be our last.
Jerome
於 2024 年 12 月住了 7 晚
10/10 優異
Olga
2024年12月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Olga
於 2024 年 11 月住了 8 晚
10/10 優異
Gary (Calgary)
伴侶同遊
2024年12月10日
讚好:整潔度、職員與服務和住宿狀況
Staff were extremely helpful. Great place to stay
Gary
於 2024 年 11 月住了 9 晚
10/10 優異
Renebelle (Mansfield)
2024年12月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a slight problem to begin with but the care and attention took care of the prob
Renebelle
於 2024 年 12 月住了 3 晚
10/10 優異
Milissia (Lakeville)
家人同遊
2024年12月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location
Milissia
於 2024 年 11 月住了 5 晚
10/10 優異
Stephanie
2024年12月9日
讚好:整潔度、職員與服務和住宿狀況
Our vacation was wonderful felt very safe at excellence riviera