6/10 一般
Michael
伴侶同遊
2025 年 12 月 31 日
讚好：整潔度、設施服務和住宿狀況
Pros: employees service. They work their butt off and try their hardest to make sure you have a great time. There are plenty of pools to choose from with different vibes. There are lots of beach chairs (pool chairs only if you wake up before 7). Every dinner we had was very delightful food. Breakfast buffet had a great variety (but same variety every day). Guacamole everywhere was delicious!
Cons: room is very humid and uncomfortable. Also wear and tear in many areas. Also worst sheets ever. And you hear the entire DJ party til 11pm so if you want sleep you can’t. Staff were great but there were not enough of them. Every dinner we waited more than 30 minutes And this was with many empty tables. we can only assume there is not enough staff to man all the tables. don’t sell out your hotel if you don’t have enough staff to service the people.
One last negative came at the end of our trip where we realized this place values money and the “bottom line” rather than their guests. we had checked out & we got notification that our flight was cancelled. All before we left the property. We went to concierge he said the only room was the exact one we just had but MORE money than we originally paid saying “it’s high demand season”. He didn’t even try to at least give us the room for the same price we paid for the other nights. at 1pm that room wasn’t getting sold that night anyway. Comp us something and I’d been inclined to stay loyal to the excellence brand when traveling.
Michael
於 2025 年 12 月住了 4 晚
