This is one of the best places we’ve stayed at. The food was fantastic and the staff is so friendly and welcoming. Definitely coming back again!
Kelly
於 2025 年 1 月住了 7 晚
10/10 優異
Albara
2025年1月26日
讚好:整潔度、職員與服務和住宿狀況
The service and cleanliness was unbelievably good! Everybody is friendly from the front desk, to the restaurant staff, to the hotel cleanup staff! They would clean the room sometimes 3 times within the day!
The food was excellent, and the entertainment was top notch!
It's probably a bit more pricey compared to other resorts, but definitely worth it! I wouldn't think twice of going back!
Albara
於 2025 年 1 月住了 6 晚
10/10 優異
Allison
伴侶同遊
2025年1月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
AMAZING! Beautiful resort and staff was friendly and very accommodating. Will definitely be returning.
Allison
於 2024 年 12 月住了 4 晚
10/10 優異
Olga
伴侶同遊
2025年1月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Long drive on dirt road from the asfalt road
Olga
於 2025 年 1 月住了 10 晚
8/10 不錯
Irene
多人同遊
2025年1月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, good food, great staff.
Irene
於 2025 年 1 月住了 7 晚
8/10 不錯
Jeffrey David
家人同遊
2025年1月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Noted Sons Birthday in booking and at check in but they didnt acknowledge it during the stay. Food was good...some staff seemed uninterested and were not quite as good as last time i was at this property. The overall experience was still good.
Jeffrey David
於 2025 年 1 月住了 7 晚
10/10 優異
randall
2025年1月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is my third stay here absolutely the best! no complaints from me!
randall
於 2025 年 1 月住了 8 晚
10/10 優異
Lydell
伴侶同遊
2025年1月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The pool "lazy river" (not an actual lazy river) flows all around the property giving quick access wherever your room is. Different temperatures at different pools was nice. Easy beach access.
Lydell
於 2025 年 1 月住了 7 晚
10/10 優異
Samantha Claudette (Grand Rapids)
多人同遊
2025年1月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best all inclusive in the area!
Samantha Claudette
於 2025 年 1 月住了 6 晚
10/10 優異
Raymond
伴侶同遊
2025年1月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice resort! Great food and service. We’ll be back !!!
Raymond
於 2025 年 1 月住了 14 晚
10/10 優異
LORENA (Spring Creek)
伴侶同遊
2025年1月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
You must book here! This place is absolutely beautiful with the best beach, service and dining options!
LORENA
於 2025 年 1 月住了 4 晚
10/10 優異
Crystal
2025年1月16日
讚好:整潔度、職員與服務和住宿狀況
Crystal
於 2024 年 12 月住了 6 晚
8/10 不錯
Rolando
2025年1月14日
讚好:整潔度、職員與服務和住宿狀況
Rolando
於 2025 年 1 月住了 6 晚
10/10 優異
Richard
伴侶同遊
2025年1月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The excellence Riviera Cancun is an extraordinary resort. We have stayed at this property 7 times & absolutely love it. Delicious food, friendly staff, beautiful property & exciting evening entertainment.
Richard
於 2025 年 1 月住了 4 晚
10/10 優異
Adam
伴侶同遊
2025年1月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property met our expectations and more. The food was outstanding, the drinks were amazing, staff were always smiling and helpful.
It rained the one day we were there, but we were able to get a bit of time on the beach and in the pool.
The rooms were clean, stocked with amenities (drinks and snacks).
Definitely would go back again.
Adam
於 2025 年 1 月住了 1 晚
10/10 優異
Jordyn
伴侶同遊
2025年1月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This place was amazing! The most relaxing and carefree vacation I’ve ever been on. The staff is what makes this place so special. Everyone is friendly and helpful.
Jordyn
於 2025 年 1 月住了 6 晚
2/10 很差
David
2025年1月12日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I think the 5 star reviews are fake. There is nothing 5 star or “Excellent” about this place. I’ve stayed in 3 star hotels that were far cleaner and friendlier.
The rooms are nasty, and crumbling apart with bad patch work everywhere. We had a serious bug problem in our room.
Some of the staff are friendly but most aren’t. The food is mediocre and the portions are very small. Oregano Restaurant was probably the worst Italian food I’ve ever had (but did have a great waiter). The lobster restaurant probably had some of the worst attitudes I’ve seen. Miguel, in particular, was nasty and visibly irritated by having to serve.
The beach is full of seaweed and the water isn’t clear. No one goes in it. That’s a shame since Cancun is 15 min away and has
This is the first vacation that I’ve regretted. Would never return here.
David
於 2024 年 12 月住了 10 晚
10/10 優異
Kala
2025年1月12日
讚好:整潔度、職員與服務和住宿狀況
Kala
於 2025 年 1 月住了 7 晚
4/10 欠佳
Jeremy
多人同遊
2025年1月11日
讚好:整潔度和設施服務
不滿:職員與服務
The pools were too cold to swim.
Hot tubs were maybe luke warm.
The room ceiling fan was loud
AC shuts off when you don’t move so you wake up soaked
The main phone does not work
Tv did not work 1 day.
The room we booked 6 months prior was not available when we arrived (suite)
The food was average at best, one goes through up the Indian food.
Staff failed to restock the snacks, called when we got back and were told we had to wait until morning.
At 7 am staff was grinding metal outside our room.
We traveled with a group of 12 couples. This is the first and last time. Beware.
Jeremy
於 2025 年 1 月住了 5 晚
10/10 優異
Deanna Lynne
2025年1月11日
讚好:整潔度、職員與服務和住宿狀況
Deanna Lynne
於 2024 年 12 月住了 4 晚
8/10 不錯
Jane
2025年1月11日
讚好:整潔度
It was as VIP as expected. I had to ask them to clean my room. And the night before they didn’t do a turn down service.
Jane
於 2025 年 1 月住了 6 晚
10/10 優異
Danielle
多人同遊
2025年1月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were very friendly and the property was very clean and beautiful. The only drawback is there were limited chairs around the main pool area.
Danielle
於 2024 年 12 月住了 4 晚
8/10 不錯
Kim
家人同遊, 伴侶同遊
2025年1月9日
讚好:整潔度、職員與服務和設施服務
The staff is incredible. They go above and beyond to make you happy. The food options at each restaurant is amazing, and each meal is absolutely delicious- just as if you are home.
The resort and the rooms physically seem a bit tired. I’m not sure exactly how old it is but I know it is one of the older resorts of the Excellence chain. I do hope they make some renovation improvements.
Kim
於 2024 年 12 月住了 7 晚
10/10 優異
Salvatore
伴侶同遊
2025年1月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We recently stayed for ten days at this resort, which was nothing short of amazing. From the moment e arrived, the attention to detail and quality of service stood out.
The cleanliness of the resort was impeccable. Every area, from the rooms to the common areas, was spotless and well-maintained.
The staff truly made the experience unforgettable. Everyone was incredibly friendly, attentive, and eager to ensure we had the best possible time. Their professionalism and warmth shone through whether it was the conceirge, housekeeping or restaurant staff.
The food the restaurants offered was outstanding. Each offered its distinct cuisine and every meal was perfectly prepared. The flavours were rich and options plentiful.
Overall the resort exceeded our expectations in every way. It's the perfect destination for those seeking luxury, relaxation and top-notch service.