As Celiacs we didn’t know about dining options. But every dinner place had a couple gf options. Chez Isabelle was our favourite.
Tipping was weird. No one seemed to want tips which was weird. But overall good experience
Matthew
於 2024 年 10 月住了 8 晚
10/10 優異
Andrea
伴侶同遊
2024年11月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellence has amazing food the staff is amazing. The resort was very clean along with the pool and the beach area. I’ve gone to Mexico about eight times and this is the best place I’ve ever stayed. They had some good entertainment on the beach and at night. I felt totally pampered at this resort and I would highly recommend it.
Andrea
於 2024 年 10 月住了 7 晚
10/10 優異
Lindsay Nicole
2024年11月1日
讚好:整潔度、職員與服務和住宿狀況
Stunning resort ! 5 star plus ! The food and pools are incredible. Will be back
Lindsay Nicole
於 2024 年 10 月住了 7 晚
8/10 不錯
Annette
伴侶同遊, 多人同遊
2024年10月31日
讚好:整潔度和住宿狀況
Santos was excellent at the pool. Prompt and attentive. I have stayed at this resort and many other Excellence resorts previously and it was always one of my favorites. I noticed that the quality has definitely dropped. Dining options have been reduced with the lunch buffet being eliminated and many restaurants being closed. With no option to make a reservation and limited availability the wait times for dinner seating became ridiculous with having to wait 90 minutes or more at times unless you ate dinnner at @ 6 PM and lined up outside from 5:30. Getting back to our room at 4:30 and still needed to wait to get it cleaned.The entertainment has also suffered with only one pleasant show being the Pop Star night. The standards have dropped and the cost has gone up. A bottle of wine that would cost probably $10. sold for $75. USD. Mexican night required you to purchase a bottle of wine to participate. The worst was actually being told to go to my room and order room service if wanted french fries at the pool as the pool side restaurant would not do take out. Standards have certainly dropped. Too bad as I really loved this chain and have stayed at all of the resorts multiple times in the past and recommended it to family and friends. I will have to find a new favorite all inclusive for future vacations.
Annette
於 2024 年 10 月住了 5 晚
10/10 優異
Tony
2024年10月30日
讚好:整潔度、職員與服務和住宿狀況
This was a great vacation. The food was spectacular and the staff was the best! Entertainment was also great
Tony
於 2024 年 10 月住了 5 晚
10/10 優異
Alexandra
2024年10月28日
Alexandra
於 2024 年 9 月住了 3 晚
10/10 優異
Kimberly
伴侶同遊
2024年10月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was exquisite! From our beautiful and serene suite by the lazy river to the service in all the bars and restaurants. We will be going back!
Kimberly
於 2024 年 10 月住了 7 晚
8/10 不錯
Kerry
伴侶同遊
2024年10月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The resort was nice. Staff were very personable. Food and drink options were good. There could have been more Vegan options. They have quite a few Vegetarian options, but not so much Vegan.
Kerry
於 2024 年 10 月住了 8 晚
10/10 優異
Stacey
多人同遊
2024年10月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sure a great experience. The staff at the Blue bar and Coffee shop were amazing.
Stacey
於 2024 年 10 月住了 6 晚
10/10 優異
Jennifer (Clovis)
家人同遊
2024年10月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everyone was so attentive. The food was amazing. The facility is beautiful
Jennifer
於 2024 年 10 月住了 5 晚
10/10 優異
Amanda
伴侶同遊
2024年10月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was perfect. Only complaints are, i didn’t like that there weren't menus at the restaurants, you had to take your phobe everywhere to look up the menus. I wanted to be able to leave my phone in my room. The room service food was terrible and so was the coffee. I also think the dress code was a little too fancy. It could be a little more lenient. Overall, loved it.
Amanda
於 2024 年 10 月住了 5 晚
8/10 不錯
Karim
伴侶同遊
2024年10月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really liked the gym facility and in particular Zania Companera and Carolina Rios who were kind and helpful and made the workout experience pleasant. We also enjoyed the variety of food and restaurant venues (with the exception of the Indian restaurant). Also, loved the room which had a daybed beside the pool.
Karim
於 2024 年 10 月住了 7 晚
10/10 優異
Thomas G (New Albany)
多人同遊
2024年10月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is wonderful with lots of pool space for whatever you desire. The pool with a bar for fun and socializing to the lazy river for hanging with friends to the private swim-up pool for relaxing. We had no issues finding chair and the service in the pool areas was exceptional.
The staff at this resort where amazing. They were extremely attentive, friendly and made our experience truly enjoyable. The food was outstanding for an all-inclusive if you went to the sit down restaurants. We were most impressed with the French, Spanish and Steak house. Breakfast was good at the buffet, but nothing special.
The only issue we had at the resort was with the concierge staff. We had 3 interactions with them and all resulted in issues. It was really no big deal with any one of the services requested, but having any issue with them on 3/3 encounters seemed less like a coincidence, and rather a lack of attentiveness or neglect on their part.
That said, we still had a wonderful experience and we continue to feel that the Excellence properties in Mexico are our favorite all-inclusive resorts in the Caribbean. I would highly recommend.
Thomas G
於 2024 年 10 月住了 5 晚
10/10 優異
Michael F
2024年10月19日
讚好:整潔度、職員與服務和住宿狀況
Michael F
於 2024 年 10 月住了 7 晚
10/10 優異
Charlie
伴侶同遊
2024年10月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was extremely well kept with very friendly staff. Plenty to do and lovely grounds.
Charlie
於 2024 年 10 月住了 6 晚
10/10 優異
Holly
2024年10月17日
讚好:整潔度、職員與服務和住宿狀況
Holly
於 2024 年 10 月住了 7 晚
8/10 不錯
Tarin
伴侶同遊, 多人同遊
2024年10月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel was beautiful for couples. However, trying to do meals as a group of 8 was difficult and we were often told we couldn’t get tables to all sit together. Even breaking into groups of 4 for some meals was not an option. It was unfortunate the staff was not more accommodating to groups.
Tarin
於 2024 年 10 月住了 7 晚
10/10 優異
Mike
2024年10月16日
Mike
於 2024 年 9 月住了 5 晚
8/10 不錯
Judith Maria
多人同遊
2024年10月11日
讚好:整潔度、設施服務和住宿狀況
The restaurants were wonderful. Food was very good. Staff were very friendly and helpful. Rooms were very clean and well stocked with snacks and drink.
I did not like the fact you had to use your phone to read all the menus in the restaurants. It is not conducive to a nice meal having to all get out your phones and pick what to eat. Bring back paper menus or at least laminate ones.
Judith Maria
於 2024 年 10 月住了 5 晚
10/10 優異
Danielle
伴侶同遊
2024年10月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved it here! We came for our honeymoon and it was beautiful. The staff was incredibly attentive (even without tips) and the food was top notch. It was very relaxing, pool bar was the best part. It was easy to get food and drinks at any time of day, nighttime entertainment was okay, wish the silent disco was more than one night!
Danielle
於 2024 年 9 月住了 6 晚
10/10 優異
Victoria
家人同遊
2024年10月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a great adults only resort if you are looking for a quiet place. Things that we loved about it anre: our room, we had a two story roof top pool suite, excellent room! The dining options, we loved the Spice hibachi, the French, and the Grill. The beach was sandy and peaceful, lots of seaweed though which is a gift of nature…The Spa and its tranquility, we went twice, the massages were so good and relaxing. The greetings from the staff with a bubbly upon admission was very pleasant.
What we didn’t like was: the pool entertainment was only aerobics, and poco loco at the beach, not so many activities going on. We could barely ever find a place at the pool, everything was always occupied. The lazy river had some spots available but no activities there, very quite place.
Overall, good resort for couples. Loved the cleanliness and the staff attentiveness to needs. Thanks for having us for our annual anniversary!
Victoria
於 2024 年 9 月住了 7 晚
10/10 優異
Jordan
伴侶同遊, 多人同遊
2024年10月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent getaway!
Jordan
於 2024 年 10 月住了 5 晚
10/10 優異
Matt
伴侶同遊
2024年10月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful service and staff. Great beach and amazing views. If thinking about it, stop and book. You won’t regret
Matt
於 2024 年 10 月住了 5 晚
10/10 優異
Curtis
2024年10月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great Vacation location. You won’t be disappointed.