The people, whether they spoke English or not, were always polite friendly and helpful. When I arrived, I was tired and had a heavy bag, which they helped me take to my room. The room was cleaned every day whether it needed it or not. The hotel was within walking distance of the Tourist Information Office and several key sites. Bus and tram stops were within one block. Was very, very satisfied. A basic, economical and good place to stay that is about a five minute tram ride from the train station and close to many shopping or eating locations.