We enjoyed our stay at Grand Hotel Brighton. The service was impeccable. It elevated the whole experience at the hotel despite some hits and misses. Every staff was professional and friendly (even their uniform was tastefully designed). The lobby and lounge were beautiful, giving us a really good impression of the hotel.
However, while we were aware of the history of the hotel, the bathroom was a bit tricky to use. It was obviously dated and needed some refurbishment work. The water pressure was very strong, but the leaking was inevitable too. This resulted in a very humid room with weak ventilation. And the toilet was kind of hard to flush. The room itself was reasonable. It was definitely comfortable. We were also surprised by the movie entertainment offered.
Breakfast was very nice too. We often got a window table with a sea view.
真實旅客
於 2023 年 10 月住了 3 晚
8/10 不錯
Hei Man
親子同遊
2023年9月11日
比較舊的房間, 打開張床墊就見到一隻曱甴, 嚇到女兒說不要睡. 对面馬路就是海滩, 后面是shopping center, 比較方便. 到这些小鎮, 要張就一下.
Hei Man
於 2023 年 9 月住了 1 晚
10/10 優異
Simon
2024年12月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel good location for Xmas party
Simon
於 2024 年 12 月住了 1 晚
10/10 優異
Belinda
伴侶同遊
2024年12月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel lived up to its name; lovely recently refurbished room overlooking the sea. Staff were so helpful and accommodating. We had half board and the menu in the restaurant was excellent. Definitely one to return to.
Belinda
於 2024 年 12 月住了 1 晚
10/10 優異
Anne
2024年12月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was easy, and convenient. The door man was lovely, concierge very efficient. Room a little tired, I understand a refurb is underway, but lovely and clean. Nice to have valet parking. Would stay again.
Anne
於 2024 年 12 月住了 1 晚
10/10 優異
Thanaporn
伴侶同遊, 寵物同遊
2024年12月16日
讚好:整潔度、職員與服務和住宿狀況
Best place in Brighton
Thanaporn
於 2024 年 12 月住了 3 晚
10/10 優異
Jakki
伴侶同遊
2024年12月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything about our stay was perfect. The room was beautiful and the check in staff were wonderful as were all the other staff. Look forward to staying at the Grand again.
Jakki
於 2024 年 12 月住了 1 晚
10/10 優異
Peter
2024年12月13日
讚好:整潔度和住宿狀況
Peter
於 2024 年 12 月住了 1 晚
10/10 優異
Philip
2024年12月10日
Philip
於 2024 年 11 月住了 1 晚
4/10 欠佳
Rakesh
2024年12月8日
不滿:職員與服務和住宿狀況
Sorry to say but the grand Brighton on its website announces to be a five star hotel but in reality it’s three star - services wise , facilities wise, dining options inside the hotel wise and most importantly staff wise .
The biggest reason why the grand Brighton lost its value in my opinion was the staff ; specifically the staff in the bar. They seem not to be happy working there as they come with an attitude and no idea of basics of hospitality. We found them abrupt and not pleasant personalities.
One lady bar waitress on 1st December 2024 ( Sunday evening ) even said to me that the chef is generally angry when all I asked her a simple toasted club sandwich with egg in it ( club sandwich was in the menu by the way )
Even if it’s not in the menu I would expect a ‘ 5 star !!!’ Hotel to get me a boiled egg in a sandwich when they have seems like a high end restaurant operating there too .
This is the first time I have heard something in my life that a hotel can’t do boiled egg in a club sandwich !!!!!
When asked the waitress at the bar said to me that the chef is generally angry
Before we checked in - a week in advance we sent a email to the hotel requesting for some specific food ( nothing special - just mixed fried rice and wedge potatoes ) to be cooked on evenings for our dinners . I never heard from them and when I asked about the email I was told that they never recieved it .
The hotel has torn carpets with marks on them and patched with tapes on stairs , etc etc
Rakesh
6/10 一般
Allen
2024年12月5日
Allen
於 2024 年 11 月住了 1 晚
8/10 不錯
Dave
2024年12月5日
Dave
於 2024 年 11 月住了 1 晚
10/10 優異
Craig
2024年12月2日
讚好:設施服務
Lovely, comfortable room. Great art work on the walls.
Craig
於 2024 年 12 月住了 1 晚
10/10 優異
david
2024年12月2日
讚好:整潔度、職員與服務和住宿狀況
Very good stay
david
於 2024 年 12 月住了 1 晚
8/10 不錯
Terry
2024年11月30日
讚好:整潔度、職員與服務和住宿狀況
Windy
Terry
於 2024 年 11 月住了 1 晚
6/10 一般
Kai
2024年11月29日
Kai
於 2024 年 10 月住了 1 晚
10/10 優異
Garry
2024年11月26日
讚好:整潔度、職員與服務和住宿狀況
Garry
於 2024 年 11 月住了 2 晚
8/10 不錯
Rameen
2024年11月18日
Rameen
於 2024 年 11 月住了 1 晚
10/10 優異
JONATHAN
2024年11月17日
Generally great
JONATHAN
於 2024 年 11 月住了 1 晚
10/10 優異
Sharon
2024年11月11日
讚好:整潔度、職員與服務和住宿狀況
Lovely stay disappointing car park was not available so an extra expense for parking on top & was not informed of this before arrival.
Sharon
於 2024 年 11 月住了 1 晚
6/10 一般
AZUMI
2024年11月8日
讚好:整潔度和職員與服務
不滿:住宿狀況
AZUMI
於 2024 年 10 月住了 5 晚
10/10 優異
Patricia
伴侶同遊
2024年11月8日
讚好:職員與服務、設施服務和住宿狀況
We had a beautiful room, a very comfortable bed and a lovely breakfast. The staff could not have been more friendly and attentive. The cleanliness of the room was not the same high standard - we found fruit cake on the carpet and the shutters in the bathroom were dirty! I'd stay there again though!