保和豪華酒店

"The hotel was beautiful although not quite ‘zen’ as the name suggests. The hotel seemed to have a deal with tour groups so there was constant bus loads of tourist groups coming through which turned the bar into a bubbling tourist spot with people pushing and shoving your tables and drinks rather than a relaxing place to enjoy your drink as the sun went down. Seems like the hotel needs to work on their zen vibe. The rooms were beautiful, comfortable beds and a good size. Cleanliness was ok but inconsistent, once our door was left open which was a security risk especially because of the sheer volume of non-guests staying there! Food was mainly good although issues with meat in food despite informing them of vegetarian diets. You have to prebook the breakfast in the morning so they can have the food ready for you but a few times we came in the morning and had to wait over half an hour for our breakfast - no apologies. It was a very inconsistent service! Bar staff at the pool had good consistent customer service. There was one lady at the reception that was always friendly and worked really hard to resolve problems, so we appreciate her help a lot! The manager was also very helpful and accommodating so thank you to her! "

"We really love here, the staff are kindly and the environment is beautiful. We hope we can visit here ASAP."

"地點很棒，但服務還有進步空間，整體CP值不算太好。"

"沒人情味的住宿完全沒有家的感覺，入住根本是活受罪！ 貌似韓資酒店在薄荷島各處進行搶錢大作戰，整體平庸無過人之處，奇怪的政策卻層出不窮，我沒帶榴槤，憑什麼帶熱食要收外食費？ 這哪門子的過分規則？外食不能在客房使用，這輩子第一次聽過，怕客房髒掉就不要開酒店！另外，削芒果也聽說要收費？！這輩子第一次遇到。 於是我選擇不簽名，結果主管說，就算不簽還得遵守飯店規則，簽不簽都一樣，此生不會再住！ 一點人情味都沒的飯店，有的是一堆規範，不了解怎麼能被各平台捧的那麼高，薄荷島遊客真可憐！ 另外，電梯長時間悶熱及濕氣， 每乘坐電梯一次都覺得自己臭掉了，很糟糕的設施！ 沒服務熱忱建議韓資集團把飯店收了，不要在當地服務造成旅客的旅遊素質下降！"

"進入Villa 的路況不好 但是Villa 的環境不錯 連住三日 隔天的打掃後 未換床單且留下污漬 感受不佳 其餘都Okay 抵達時已經很晚 由飯店介紹至有專車接送的大碗筷亞洲餐廳 韓式烤肉吃到飽 便宜且不錯吃 除了泡菜不夠好吃之外 有肉、小菜、湯及生菜 Villa 附近的咖啡廳也是早餐的好選擇"

"The staff are very helpful and the resort is in very nice location close to the Alona beach. Kids love the swimming pool."