The worst hotel experience I've ever had.
I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had bl00d stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
真實旅客
於 2024 年 6 月住了 5 晚
2/10 很差
Niklas
2024年7月11日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
The place is OLD 1960-70 and its shows! really overpriced same with the food,pool is 60cm deep broken tiles and nobody cleans it.
Niklas
於 2024 年 5 月住了 5 晚
2/10 很差
真實旅客
商務旅客
2024年7月3日
不滿:住宿狀況和客房舒適度
STAY AWAY
The worst hotel experience I've ever had.
I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
真實旅客
於 2024 年 6 月住了 5 晚
2/10 很差
真實旅客
商務旅客
2024年7月3日
不滿:住宿狀況和客房舒適度
STAY AWAY
The worst hotel experience I've ever had.
Our rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
真實旅客
於 2024 年 6 月住了 5 晚
2/10 很差
真實旅客
商務旅客
2024年7月3日
不滿:住宿狀況和客房舒適度
STAY AWAY
The worst hotel experience I've ever had.
Our "premium" rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were clean but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Hotels.com couldn't help with that either so we stayed until our original check-out date. Never again.
真實旅客
於 2024 年 6 月住了 5 晚
6/10 一般
Kate
家人同遊
2024年6月15日
讚好:職員與服務
不滿:設施服務和住宿狀況
Bfast buffet was poor choices and it’s expensive.
Room is old and outdated. No cutlery or cooking utensils are not provided. Water bottles are limited supply. No phone to call reception why is that? Never been to a hotel that no phone for reception. Bed mattress are hard like a brick end up with bad back in the morning
Kate
於 2024 年 6 月住了 1 晚
6/10 一般
Kate
2024年6月9日
不滿:住宿狀況
Kate
於 2024 年 6 月住了 4 晚
6/10 一般
Analiza
家人同遊
2024年6月9日
讚好:職員與服務
不滿:住宿狀況
Disappointing bfast buffet not worth the money too expensive selection and variety are poor. the rooms are outdated very tired looking and there’s no microwave.
Analiza
於 2024 年 6 月住了 3 晚
6/10 一般
Meynard
伴侶同遊
2024年6月8日
The room need to be updated
Meynard
於 2024 年 6 月住了 2 晚
10/10 優異
Rita
2024年6月3日
Rita
於 2024 年 5 月住了 2 晚
8/10 不錯
Elisa
家人同遊
2024年5月3日
Great customer service, great restaurant food assortment
Elisa
於 2024 年 4 月住了 2 晚
8/10 不錯
Fortunato
2024年5月1日
讚好:整潔度
Fortunato
於 2024 年 4 月住了 3 晚
8/10 不錯
David
伴侶同遊
2024年4月10日
讚好:整潔度和職員與服務
Newer executive suites are a nice addition since our last stay about 10 years ago
David
於 2024 年 4 月住了 1 晚
2/10 很差
Lynn
多人同遊
2024年2月26日
不滿:住宿狀況
The bathroom is old and filty.
Lynn
於 2024 年 2 月住了 1 晚
6/10 一般
???
伴侶同遊, 商務旅客
2024年2月24日
There's nothing nearby. Having a small convenience store all over the place is inconvenient for marriage. the hotel is beautiful
???
於 2024 年 2 月住了 1 晚
10/10 優異
Myra
2024年2月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I always recommend Pontefino
Excellent and superb
Myra
於 2024 年 2 月住了 4 晚
8/10 不錯
Jeff
多人同遊
2024年1月30日
讚好:整潔度和設施服務
The place was nice enough, but it was very dated. It is definitely not new or even close for that matter. The staff was extremely friendly. That wasn’t a problem.
Jeff
於 2024 年 1 月住了 2 晚
8/10 不錯
Shirlyn
2024年1月19日
讚好:整潔度和職員與服務
Shirlyn
於 2024 年 1 月住了 2 晚
6/10 一般
bobbot
家人同遊
2024年1月18日
讚好:整潔度
No wash cloth no hand.towels in the bathroom
water pressure is so weak
Bellman is not paying attention on my issues about and request to move to lower floor due to no elevator if you booked a suite, a long walk from front desk to your suite room.