So bad I got the train home and didnt stay. The room itself was very nice. The bathroom was excellent. All clean. Staff on reception lovely. The problem started at about 7 pm when the room next to mine filled up with at least 4 people who were partying. The walls are paper thin, it was as if they were in my room. At 9pm I asked to be moved to another room. All that was available was one at the front, which meant even more noise when the club opposite closed at 3am. I went back up to the room and the party in the room next door to mine (i was in number 35) was just the same. The anxiety of staying and not knowing when it was going to stop meant i had to hand my keycard back at 10pm and leave without staying the night. I hot the train home. This is a party hotel for noisy people. Dont stay there if you want to sleep. You can hear a fart through the walls. I emailed to ask for some kind of refund and heard nothing back. This noise was in no way connected to the wedding disco on the ground floor. That couldnt be heard in my room. The noise was from the room next door.
John
於 2024 年 12 月住了 1 晚
8/10 不錯
kathleen
2024年12月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpfull staff everything you needed was there
kathleen
於 2024 年 12 月住了 1 晚
4/10 欠佳
John
2024年12月6日
讚好:職員與服務
不滿:整潔度和住宿狀況
John
於 2024 年 11 月住了 1 晚
8/10 不錯
Gloria
伴侶同遊
2024年12月6日
讚好:整潔度、職員與服務和設施服務
The hotel was perfect except the bed we could feel the springs in the mattress so didn’t sleep that well.
Gloria
於 2024 年 12 月住了 1 晚
10/10 優異
David
2024年12月4日
David
於 2024 年 12 月住了 1 晚
8/10 不錯
Susan
伴侶同遊
2024年11月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Handy for town centre. Quiet room on top floor. Hairdryer provided when asked. Good bathroom, large shower with toiletries.
Susan
於 2024 年 11 月住了 2 晚
4/10 欠佳
Harry
2024年11月1日
There was a noise coming from the pipes next door all night as well as the fact that the walls are incredibly thin so was kept awake most of tie night. Wouldn’t recommend if you want a good nights sleep
Harry
於 2024 年 10 月住了 1 晚
8/10 不錯
PHILIP
2024年10月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
centrally placed for town
PHILIP
於 2024 年 10 月住了 3 晚
10/10 優異
Margaret
伴侶同遊
2024年10月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed overnight and had no problems. Staff friendly and professional. Room clean and comfortable.
Margaret
於 2024 年 10 月住了 1 晚
8/10 不錯
Kyle
多人同遊
2024年10月7日
讚好:職員與服務
Good location, reasonable price and great breakfast!
Kyle
於 2024 年 10 月住了 3 晚
10/10 優異
Adam
伴侶同遊
2024年10月6日
讚好:設施服務
The room and bed very comfortable and staff very very helpful
Adam
於 2024 年 10 月住了 1 晚
10/10 優異
Dolores
伴侶同遊
2024年9月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, club rooms are great and staff are friendly and always willing to help. Highly recommend.
Dolores
於 2024 年 9 月住了 3 晚
10/10 優異
Mardessa
2024年9月28日
讚好:整潔度和住宿狀況
不滿:職員與服務
It was great , my partner and I will visit again when in basingstoke
Mardessa
於 2024 年 9 月住了 1 晚
10/10 優異
Ian
2024年9月23日
讚好:設施服務
Ian
於 2024 年 9 月住了 1 晚
10/10 優異
真實旅客
2024年9月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very courteous staff, great breakfast, nice shower with mixing faucet. Just next to Festival Place mall.
真實旅客
於 2024 年 9 月住了 1 晚
10/10 優異
Mekindra
2024年9月23日
Mekindra
於 2024 年 9 月住了 1 晚
8/10 不錯
NATASHA
2024年9月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely room
Lovely hotel room and in a convenient location, in the middle of Basingstoke town centre. Only issue was a leak from the bath tub.
NATASHA
於 2024 年 9 月住了 1 晚
4/10 欠佳
Jon
商務旅客
2024年9月18日
不滿:整潔度、住宿狀況和客房舒適度
Disappointing
This 'hotel' is tired and in need of some renovation or at least a little TLC.
The room wasn't dirty but felt dusty and there was a build up of dust behind furniture. The carpet looked like it was rescued from a Wetherspoons and I was reluctant to remove any footwear. Light bulbs in lamps were broken or missing. The room was on the cool side and on inspection the original sash window was open by a few centimetres and was covered with some secondary glazing. On attempting to close the window it seemed that it was stuck open and I was worried that using too much force would rip it from the frame. Hence the secondary glazing I suppose. It wasn't too bad for my stay but I would imagine it would be drafty and cold later in the year.
The bathroom was OK but again the shower over the bath was quite old and not the best and there were some signs of discoloured grout and tiles.
There were signs of peeling paint and dark, grubby marks on the walls and this along with the poor state of carpet and repair was also visible throughout the corridors.
The staff that I met were great. Very friendly and helpful. I didn't make use of the restaurant and bar but from a quick glance they seemed reasonable.
I would very much question how this establishment has achieved an 8.2/10 rating as for me, even without the issues I found in my room, I couldn't say it was more than 5/10.
All in all a rather disappointing experience.