The hotel was absolutely amazing. I also had one of the best nights of my life in the upstairs bar. Unfortunately the whole experience was marred by 1 person (the rest of the staff were fantastic). His name is Joaquin, he made a mistake (said they had 24 hr room service, which they don't) instead of apologise he became rude and aggressive. It ended up with ME demanding he call the police after he intimidated me SO much I was left in a state of shock and PTSD (from previous abusive relationships which he triggered with his bullying). The manageress had to console me. He is a TRULY horrific person and I have NO idea what he's doing in the service industry. I did request the security tapes of that morning (the shouting and bullying, and physical intimidation he did OFF camera) to sue him (personally) for emotional and psychological distress but somehow my message got lost in the system. A horrid, horrid man. It's a shame because apart from him as said it was one of the best nights of my life (I was going to re-book for another 5 nights but promptly left). Even checking out I requested NOT to speak to him, he then ordered his colleague NOT to deal with me so he could. Despicable!