I have stayed at this property many times over the years when in Banff. I like the uniqueness of the loft style rooms and the pool / hot tub / steam room have always been a draw for me.
Our room was not ready at check-in time. When we did get into the room, the sofa bed had not been left or made up with any bedding. We were 3 adults and a dog staying in the room. The front desk sent a guy up at 10:00 to put bedding on the sofa bed. He did so, in sheet, blanket sheet order, instead of sheet, sheet, blanket on top order. In the morning, we had to ask the front desk to send up a third set of towels.
Upon arrival, all 3 elements of the pool area were closed. We were not advised of this when reserving, nor was it mentioned on the Expedia website. If we knew this was the case, we would have stayed elsewhere.
While normally a solid 3 star hotel, they are now trying to compete with the higher grade hotels by charging $15 per night for outdoor parking.
I will now cross this hotel off my list of accommodation choices within Banff in the future.