Really disappointing stay at the Mercure. I have stayed there three times in the past six months, this was by far the worst and I will choose another option in the future.
The room was smelly, it was musty when we arrived, there was no option to open the only window to get any fresh air. The skirting boards were damaged and coming off from the wall near the bathroom, making me question if there was a mould issue. The bathroom had a very bad odour coming from I assume the drains. We closed the bathroom door overnight but it was extremely unpleasant to shower in. The shower grout had mould.
We arrived late at night and were checking out before 7am so it was not worth raising these issues to swap room at that point of the night.
The grounds are beautiful but the rooms leave a lot to be desired.
Narelle
於 2025 年 3 月住了 1 晚
8/10 不錯
Wei
2025 年 3 月 10 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Interesting hotel like a resort. Have a nice garden and pond.
Can’t open the curtain as it faces call park directly.
Wei
於 2025 年 3 月住了 2 晚
8/10 不錯
Barry
2025 年 2 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay here....nice property
Barry
於 2025 年 2 月住了 1 晚
6/10 一般
Elaine
伴侶同遊
2025 年 2 月 16 日
不滿:住宿狀況
Sound of an alarm of some kind every few seconds was annoying.
Elaine
於 2025 年 2 月住了 1 晚
10/10 優異
Ric
2025 年 1 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice classic rooms
Ric
於 2025 年 1 月住了 1 晚
2/10 很差
john
2025 年 1 月 15 日
john
於 2025 年 1 月住了 3 晚
8/10 不錯
Denise and Jeff
伴侶同遊
2025 年 1 月 9 日
讚好:整潔度、職員與服務和住宿狀況
Nice size room. Could park out front. Bed was big and comfortable. Convenient for our overnight stop.
Denise and Jeff
於 2025 年 1 月住了 1 晚
8/10 不錯
Julie
2025 年 1 月 8 日
Julie
於 2025 年 1 月住了 1 晚
10/10 優異
Sharon
伴侶同遊
2025 年 1 月 6 日
讚好:整潔度、職員與服務和住宿狀況
Convenient location
Sharon
於 2024 年 10 月住了 1 晚
8/10 不錯
Jim
2025 年 1 月 3 日
讚好:職員與服務
A beautiful property that is clearly under going renovation and refresh.
Furniture and fittings in the room are showing signs of age, general cleanliness was good however the bathroom could do with a good clean paying attention to the grouted areas and shower screen which need a good scrub to remove built up dirt and grime.
Jim
於 2024 年 12 月住了 2 晚
10/10 優異
malcolm
伴侶同遊
2025 年 1 月 1 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Second time we stayed both times extended our stay lovely grounds excellent location good staff rooms very clean good beds very comfortable highly recommended
malcolm
於 2024 年 12 月住了 2 晚
10/10 優異
Denise
伴侶同遊
2024 年 12 月 26 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful, settings quiet peaceful environment. Staff very accommodating
Denise
於 2024 年 12 月住了 1 晚
10/10 優異
Tylah
2024 年 12 月 19 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tylah
於 2024 年 11 月住了 1 晚
6/10 一般
Matthew
伴侶同遊
2024 年 12 月 8 日
讚好:整潔度
👍
Matthew
於 2024 年 12 月住了 2 晚
8/10 不錯
Patrick
2024 年 12 月 5 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Patrick
於 2024 年 11 月住了 1 晚
10/10 優異
Daryl
2024 年 12 月 1 日
讚好:整潔度、職員與服務和住宿狀況
Daryl
於 2024 年 11 月住了 1 晚
10/10 優異
Emily
家人同遊
2024 年 11 月 29 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Emily
於 2024 年 11 月住了 2 晚
6/10 一般
Heather
2024 年 11 月 29 日
讚好:整潔度、職員與服務和客房舒適度
Mixed feelings
The room was neat and clean and the bed was really comfortable. The front desk staff were friendly and welcoming. The grounds were lovely and very peaceful.
Unfortunately the refrigerator was extremely small, and could barely hold a small amount of food and drinks.
The bathroom was very disappointing - the toilet wouldn't flush properly, the cold water tap in the bath/shower wouldn't work, and it was difficult to turn the water on in the shower without the bath tap running at the same time.
Heather
於 2024 年 11 月住了 2 晚
10/10 優異
Ana
2024 年 11 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed in one of the newer renovated rooms. It was very clean and comfortable. Loved the rainfall shower.
My only issue is that I wish there was sheer blinds or tinted windows as you can see right into people’s rooms when the blinds are up (majority of rooms are on ground level).
Ana
於 2024 年 11 月住了 2 晚
8/10 不錯
Emily
2024 年 11 月 22 日
Emily
於 2024 年 11 月住了 1 晚
6/10 一般
DOMENIC
2024 年 11 月 18 日
讚好:整潔度和職員與服務
不滿:住宿狀況
DOMENIC
於 2024 年 11 月住了 1 晚
4/10 欠佳
Will
伴侶同遊
2024 年 11 月 10 日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Numerous people trying to check in rooms not ready poor reception staff copping rudeness. We paid $400 a night for a dated poorly cleaned room. Very disappointing.