1) Check-in counter cannot find my booking and full payment through Hotels.com, it took us around 20 mins to check in by filling up lots of forms and waiting... so bad experience for check-in.
2) Hotel assigned a room which was not pre-checked and not ready for move-in to us - no slipper and not clean enough on the table. Later, hotel staff rang the doorbell and requested loudly outside for coming in to check the fridge. How come they did not check up the room before guest moves in? it's Not up to a professional standard and services of a Five Star Hotel at all!!!
3) We let the staff come in to check the equipment, however she did not provide any reasons for her behavior and even no expression of "thank you" or "sorry for inconvenience caused" to us upon leaving. What a poor service and attitude as a Five Star Hotel, no training at all?
真實旅客
於 2024 年 4 月住了 1 晚
10/10 優異
CHUNPENG
家人同遊
2024年4月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
great hotel
great location , at the gate of air port. good service and breakfast, good clean
A comfortable 5-min walk from the International Terminal and within the airport property of Domestic and International Terminals, Rental Cars, parking lots along with the Novotel.
Johann
於 2025 年 1 月住了 3 晚
10/10 優異
Michael (McLean)
家人同遊
2025年1月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel right next to international terminal. High end accommodations.
Michael
於 2025 年 1 月住了 1 晚
10/10 優異
Karen
伴侶同遊
2025年1月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Pullman is always our first choice when staying near the airport. It’s super quiet which is so impressive due to its proximity to the airport.
Karen
於 2025 年 1 月住了 1 晚
10/10 優異
Erin
家人同遊
2025年1月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved the hotel. We had just landed from South Island and only needed one night to rest our heads before winging it back to LA. Thankfully I had made a reservation for the hotel restaurant as they ONLY accepted reservations and no walkins. Our server was absolutely lovely but the kitchen really lacked in time management. We had an 8:00 pm reservation and by 9:00 we hadn't gotten our entrees. Our server was so kind and sweet and I felt really bad for her as it wasn't her fault. Once we all got our food it was very good, but it took FOREVER. We ordered dessert and thought perhaps that wouldn't be so bad...wrong. Another 30 minutes at least before she had to go back and ask the dessert chef for it. Wine was delicious!
Erin
於 2025 年 1 月住了 1 晚
8/10 不錯
Brad
家人同遊
2025年1月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very steep property. Have to haul own luggage up steep stairs into rooms. Pitch black at night to walk, so must have flashlight of some sort (not provided)
Brad
於 2025 年 1 月住了 1 晚
10/10 優異
Arun
2025年1月7日
讚好:職員與服務和住宿狀況
Arun
於 2025 年 1 月住了 1 晚
10/10 優異
Marva
家人同遊
2025年1月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient
Marva
於 2025 年 1 月住了 1 晚
8/10 不錯
Gaute (Oslo)
2025年1月6日
Gaute
於 2024 年 12 月住了 1 晚
10/10 優異
Jessa
家人同遊
2025年1月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Gorgeous hotel, incredibly convenient walk from the airport even with all the luggage.
The breakfast is worth it - also beautiful and delicious and huge variety.
Jessa
於 2025 年 1 月住了 1 晚
8/10 不錯
Takumi
2025年1月5日
讚好:整潔度、職員與服務和住宿狀況
Takumi
於 2024 年 12 月住了 1 晚
10/10 優異
Vishal
親子同遊
2025年1月4日
讚好:整潔度和住宿狀況
Dining option is not good. Not sure why didn’t get table water when requested twice and kids meal came after our meals and we had to wait until kids meal came.
Vishal
於 2025 年 1 月住了 1 晚
10/10 優異
Stanley
家人同遊
2025年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
5 star hotel with top restaurant
Stanley
於 2024 年 12 月住了 1 晚
10/10 優異
Maree
家人同遊
2025年1月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was very luxurious. Room service food was great. Loved the friendly customer service focussed staff.
Maree
於 2025 年 1 月住了 1 晚
6/10 一般
Ric
2025年1月2日
Ric
於 2024 年 12 月住了 1 晚
10/10 優異
HARUKA (Kawanishi)
2025年1月2日
讚好:整潔度、職員與服務和住宿狀況
HARUKA
於 2024 年 12 月住了 1 晚
10/10 優異
Stuart
2024年12月31日
Very clean, great bed. Enjoyed very much.
Stuart
於 2024 年 12 月住了 1 晚
10/10 優異
Michelle (North Ipswich)
2024年12月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect attention to every detail with friendly and professional staff.