I checked into the hotel on a Thursday, and the front desk associate informed me that I didn’t need to pay the $75 incidental fee, but they did require my card on file for “security purposes.” I asked for clarification, in case of accidental charges, but they simply handed me my room key without further explanation. Since the pandemic, I’ve made it a habit to bring my own Lysol and Clorox wipes to sanitize my room, and I was glad I did here.
Upon entering the room, I immediately noticed there was no telephone available—a standard feature I expected. In the bathroom, I found significant issues: the door was dry-rotted, and there were traces of past mold growth. Additionally, the heating and air conditioning unit was very noisy, emitting a constant whistling sound on settings other than low.
After taking a shower that night, I discovered the tub faucet wouldn’t stop dripping, despite turning it off completely. The following morning, I spoke with the front desk manager, who assured me that maintenance would be notified and documented the issue. I left for my conference, but when I returned later in the day, the dripping had not been fixed. I went back to the front desk, spoke to a new associate, and explained the unresolved problem. They assured me that maintenance would attend to it, yet no one ever showed up.
This hotel is more of a 1 star hotel then a 3 star hotel.