I am writing to express my deep frustration and disgust with my stay at Hilton Atlanta Perimeter Suites. Upon entering my room, I immediately noticed roaches hiding in the walls and crawling into the ceiling. This is completely unacceptable in a hotel where people are supposed to rest and sleep. I had just spent an entire day traveling on a plane, only to be met with this appalling situation.
To make matters worse, when I reported the issue to the front desk, the staff was rude and initially questioned me as if I were lying. It was only after I provided photographic evidence of the roaches that their tone shifted, and they offered to switch my room. While I was moved to another room, this new room has its own issues, including a heater that does not work properly.
Adding insult to injury, I now have to deal with roof construction starting early in the morning, making it impossible to get any rest. This hotel is poorly managed, not well-kept, and frankly, infested. The reviews and photos online are outright misleading, and this experience has completely shattered any trust I had in the Hilton brand.
I came to Hilton expecting a clean, comfortable, and worry-free experience. Instead, I am dealing with stress, discomfort, and an unsanitary environment. This is wrong on every level.