The grounds and main building are lovely but it’s worth noting that the accommodation bought on Expedia was not in the main building but a modern building on the same site. After initial teething problems with the room we enjoyed our overnight stay. The weather was beautiful enabling use of the outdoor pool which was a very relaxing area compared to the busy indoor spa facilities. The restaurant was fabulous for dinner and breakfast.
Elaine
於 2024 年 10 月住了 1 晚
6/10 一般
Matthew
伴侶同遊
2024年9月15日
不滿:整潔度和職員與服務
We stayed at Eastwell Manor for our wedding anniversary and before giving feedback I should say we were very fortunate to get a fantastic deal on Expedia so paid significantly less than others we spoke to at the hotel. However, I have based my review on it being a Champneys 4 star hotel.
The grounds are absolutely stunning. 5 stars! But there’s not really anywhere to sit and enjoy them.
Checking in was fine, but when we went to our Mews our key didn’t work. We had to return to the manor twice to sort this out as the second time it still didn’t work. It therefore took us about an hour to eventually get in our room which ate into our evening spa time, but the staff were very good and they did kindly give us a free drink in the bar.
The room was fine, a bit bare but nice enough. We were told by staff that this room was usually used by staff who lived there. I think we were put in that room due to my asthma and dog allergy. It had a lovely large bed, bit hard so gave me a sore back.
Bathroom was nice but it was a bit dirty, cobwebs, mould in shower. The windows didn’t close in the bedroom which meant it was a bit noisy from outside, and it was cold overnight.
Breakfast on the first day was very stressful and it slow and it took over an hour to get our food. They were clearly understaffed. The second day was quieter and much better.
We have stayed at other Champneys and this doesn’t compare. Luckily we only paid Expedia prices though as not worth the full price.
Matthew
於 2024 年 9 月住了 2 晚
8/10 不錯
Karen
2024年9月13日
讚好:整潔度、職員與服務和住宿狀況
Karen
於 2024 年 9 月住了 3 晚
6/10 一般
Jessica
伴侶同遊
2024年9月8日
不滿:職員與服務和設施服務
Had a weekend stay. The mews room was nice and the grounds were beautiful.
Overall it was a pleasant stay and I had a good time but it was not luxurious.
The service in the dining areas was not great. We did not stay for dinner but at breakfast and lunch we had to call over staff whenever we wanted to order, food came before drinks, breakfast buffet was average. The lunch and ordered breakfast were lovely though.
The spa was also average. Pool was nice but there were not enough seats for the amount of people there so not relaxing when you need to find somewhere. One of the pools was out of order as was a sauna, it was also extremely warm in the spa area.
Jessica
於 2024 年 9 月住了 2 晚
10/10 優異
Patricia
2024年9月4日
讚好:整潔度、職員與服務和住宿狀況
Patricia
於 2024 年 8 月住了 1 晚
10/10 優異
Alexander
2024年8月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Alexander
於 2024 年 8 月住了 1 晚
10/10 優異
Anusha
家人同遊
2024年8月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The view at Champneys was beautiful, the staff were very helpful and friendly. I would highly recommend a stay at Champneys and have full enjoyment of the Spa.
Anusha
於 2024 年 8 月住了 2 晚
6/10 一般
真實旅客
2024年8月25日
不滿:職員與服務
真實旅客
於 2024 年 8 月住了 1 晚
2/10 很差
Alan
伴侶同遊
2024年8月23日
不滿:整潔度、職員與服務、設施服務和住宿狀況
A terrible stay. It started with being told at check in that the spa wasn’t available to us until 5pm. Once going to the spa, no beds to relax on. Pool was dirty, with missing tiles which resulted in my cutting my foot. When reporting this to reception they issued me a plaster but that’s all, no care. Room was basic, dated and dirty with spiders webs in the corners. There was a wedding on the day we stayed, noisy at night from guests. Went to relax at eastwell but was not the place to relax. Wouldn’t recommend and a disappointing birthday stay
Alan
於 2024 年 8 月住了 1 晚
6/10 一般
JP
2024年8月17日
JP
於 2024 年 8 月住了 2 晚
6/10 一般
真實旅客
2024年8月12日
不滿:整潔度和住宿狀況
Overall disappointed
We stayed here for a special occasion being our anniversary but unfortunately found the hotel to be really poor overall. The main problem like many of the comments in the spa facilities and pool area, it’s the opposite to a place to a relax and more so a place you do not really want to be.
Breakfast included was stale and poor and paid breakfast is at an extortionate price.
We wasn’t offered any spa options nor would I pay for it.
Seems a real shame as other Champneys have been so nice
真實旅客
於 2024 年 7 月住了 1 晚
8/10 不錯
Ross
伴侶同遊
2024年8月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place with beautiful grounds. Only thing that let it down was that the staff are massively stretched. They need more staff so that they are not constantly running around. The staff were great, they just need a bit more help .
Ross
於 2024 年 8 月住了 1 晚
2/10 很差
Adam
2024年8月11日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Do not waste your money
Service is terrible. It gets worse and worse. We used to love this hotel. Takes 1 hour to get drinks. Then on check out we are informes everything has already come off our paymebt card. Denanded to check the bill and were massivly over charged. Still waiting the reimbursement 3 months later.
Adam
於 2024 年 4 月住了 1 晚
10/10 優異
Carina
2024年8月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Carina
於 2024 年 8 月住了 2 晚
2/10 很差
Mary
2024年8月5日
不滿:住宿狀況
Mary
於 2024 年 7 月住了 1 晚
10/10 優異
Sarah
多人同遊
2024年8月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sarah
於 2024 年 8 月住了 1 晚
8/10 不錯
DAVID
伴侶同遊
2024年8月3日
讚好:整潔度、設施服務和住宿狀況
My wife rang ahead due to ETA after 10 pm and were told the booking was cancelled (by the hotel for no apparent reason) and they were ‘full’. Rang Expedia and a room became available…. Stressful situation as all of this evolved during the motorway journey. Fortunate that the hotel was worth the fight. Circumspect about booking again.
DAVID
於 2024 年 7 月住了 1 晚
10/10 優異
Charlie
2024年7月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Charlie
於 2024 年 7 月住了 1 晚
8/10 不錯
Alec
伴侶同遊
2024年7月19日
讚好:職員與服務和設施服務
Had a good time in lovely surroundings, we had a nice room & generally good customer service - especially the breakfast staff, but the place needs renovating; some rooms had rotten wooden windows, gardens required tending - general TLC.
Alec
於 2024 年 7 月住了 4 晚
10/10 優異
Adrian
伴侶同遊
2024年7月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property with amazing gardens.
Adrian
於 2024 年 7 月住了 1 晚
6/10 一般
Kelly
伴侶同遊
2024年7月14日
Booked with reception breskfast. Went to breakfast to tell us it was closing. Let us in had to hurry with order. Lady on reception booked us a three course lunch and in restaurant we was told it’s two course. Stayed at lots of spas this property had no flip flops which says you get them. Toiletries in room was empty. Overall I don’t feel in any hurry to retur. we have stayed at cheaper spas with better facilities. Was not enough staff on.
Kelly
於 2024 年 7 月住了 2 晚
10/10 優異
ANTHONY
商務旅客
2024年7月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel in Kent
This is probably one of the best hotels in the UK certainly in Kent. I’ve been going here for now over 20 years the staff of fantastic The place has just an awesome atmosphere well recommended
ANTHONY
於 2024 年 7 月住了 1 晚
4/10 欠佳
Daniel
家人同遊
2024年7月8日
不滿:整潔度、住宿狀況和客房舒適度
Not great
Considering the room rate this was very disappointing as the room was cold and window frames dirty and mould
No plug in the bathroom sink Staff seemed confused with booking but we was a large group staying. Breakfast wasn’t great but the service was good. Don’t see us rushing Back to this hotel