「We had a great autumn holiday week here. Food was good, pool area nice, drinks good.
The room was good, quiet, comfortable bed, but comparing with other 4* or 5* hotels it was not on that level: there was no shampoo, conditioner or lotion which I expect to get in this level hotel. Pillows were not comfortable at all, made out necks hurt.
Service varied based on person: lobby bar had a wonderful gentleman serving us, and a couple of waitresses in the restaurant were smiling and friendly - where...