I picked this property for it's safe and convenient location and upgraded to the Penthouse as the photos and description (on this platform and others) showed a decorative tub overlooking the city and a balcony view- perfect for Amsterdam, right? Well first off, you can only take the lift to the 4th floor and then you have to lug your suitcase up narrow flight of stairs. While this is somewhat normal in Europe, the website didn't provide that information. Luckily, that didn't cause an issue- more of an inconvenience. The real problem was when we entered our room and immediately noticed there was no tub in the room and no balcony. I called down to the front desk right then and expressed my concern that we had the wrong room. I was told that there are two different penthouses, one with the tub and one without, but that neither had a balcony. The front desk told me they'd look into the issue and follow back up. They never did. They never offered to move us to a room with a balcony, and didn't offer to move us into the penthouse we booked when available. Additionally, the shower handle was broken and so was the sink (huge crack where the drain is). What made matters worse is that in the middle of our stay (about 5 days), we hear them checking someone into the other penthouse for one night!!!! So essentially, they could've made things right and moved us into the correct room for a shorter amount of time so we could have the room we booked, and they did not. They didn't care enough