The physical site was satisfactory, except for an inadequate supply of soap in the room.
The restaurant staff was courteous.
The owner/manager staff was curt and discourtegous. Management refused to speak with customer instead requiring customer to communicate via a staff representative. The owner/manager refused to make any accommodations for the customer's needs for an additional night due to customer's motor vehicle breakdown. After numerous & unsatisfactory communications with the owner/manager's intermediary, the customer decided to check out of Charlestina & to secure alternative accommodations. At that point, the owner/manager's intermediary informed customer to check out within 15 minutes or to be subject to a late fee. Note -during this entire discourse, Charlestina had no electrical service, air conditioning or hot water, i.e. conditions about which the customer had never complained and about which Charlestina never acknowledged, apologized, or offered any gratituity.