Working in hotels for 10 years, I go into a property looking closely at everything. The management (great job) needs to continue to keep the employees knowing that they are valued. EVERYONE (more than one person from every department) I encountered smiled and were genuinely happy and helpful. We came in for a funeral of my 93 year old mom's best friend. They made sure to place us on the bottom floor close to the front office. This made it easier for the 93 year old widow (with scoliosis) to come to the room. All of the public areas were so clean. They even had Easter decorations out. It's hard a people mentally when they are traveling away from home for the holidays. Our room was clean and had everything I needed to store and warm my mom's meals. 10 stars for the showerhead and water pressure ( this from a woman with thick hair past her derriere). There were so many restaurants in close proximity to the hotel. We will be definitely staying here the next time we travel to Albuquerque. Thank you all!
carla
2025 年 3 月入住 1 晚
10/10 超赞
Gaby
2025 年 3 月 18 日
满意:住宿条件和设施,员工和服务
Gaby
2025 年 3 月入住 1 晚
6/10 一般
Shundiin
2025 年 3 月 16 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Shundiin
2025 年 3 月入住 1 晚
6/10 一般
Jon
与家人及幼儿出行, 与家人出行
2025 年 3 月 16 日
满意:员工和服务
First of all overbooked the hotel and they had to put us up in another hotel. They wanted to do two king rooms but we have young kids and that would not have worked.
Jon
2025 年 3 月入住 1 晚
2/10 糟糕
Curtis
2025 年 2 月 16 日
Curtis
2025 年 2 月入住 1 晚
10/10 超赞
Ursula
与家人出行
2025 年 2 月 13 日
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
The building
Ursula
2025 年 2 月入住 1 晚
4/10 很差
Weice
2025 年 2 月 12 日
Weice
2025 年 2 月入住 1 晚
10/10 超赞
Shannon
2025 年 1 月 8 日
Shannon
2024 年 12 月入住 3 晚
6/10 一般
Scott
与家人出行
2025 年 1 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Scott
2025 年 1 月入住 2 晚
10/10 超赞
Shannon
与家人出行
2025 年 1 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Shannon
2024 年 12 月入住 1 晚
8/10 还可以
maria del carmen
与家人出行
2025 年 1 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
maria del carmen
2024 年 12 月入住 8 晚
10/10 超赞
Marlee
与家人出行
2025 年 1 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Marlee
2024 年 12 月入住 2 晚
2/10 糟糕
John
与家人出行
2024 年 12 月 31 日
不满意:客房舒适度,员工和服务
Worst customer service
Put me in the wrong room. Refused to change me to the room I actually booked. Called before booking to see if pool was open, they said yes. When I arrived pool was closed because they didn’t feel like having it open.
John
2024 年 12 月入住 1 晚
8/10 还可以
Daniel
与家人出行
2024 年 12 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Daniel
2024 年 12 月入住 1 晚
10/10 超赞
Leander
2024 年 12 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
It’s okay
Leander
2024 年 12 月入住 1 晚
10/10 超赞
Ernestine
2024 年 12 月 20 日
Design is confusing
Ernestine
2024 年 12 月入住 1 晚
10/10 超赞
Derek,Albuquerque
2024 年 12 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Awesome locations
Derek
2024 年 12 月入住 1 晚
6/10 一般
Sheryl
2024 年 12 月 10 日
满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Good but could be better
Hotel staff was welcoming and accommodating. I have stayed at this hotel in the past and was surprised at how worn down it was. Physical repairs are needed but it didn’t impact the comfort and cleanliness. Hilton needs to spend some $$ on this tired hotel to make it excellent again.
Sheryl
2024 年 12 月入住 2 晚
10/10 超赞
John
2024 年 11 月 25 日
John
2024 年 11 月入住 1 晚
10/10 超赞
Lisa
2024 年 11 月 22 日
Lisa
2024 年 10 月入住 1 晚
10/10 超赞
Tracie
2024 年 11 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tracie
2024 年 10 月入住 2 晚
10/10 超赞
真实旅客
商务旅客
2024 年 10 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 10 月入住 2 晚
6/10 一般
Deborah Lynn
2024 年 10 月 21 日
满意:员工和服务
Deborah Lynn
2024 年 10 月入住 3 晚
4/10 很差
Quyen
与家人及幼儿出行, 与家人出行
2024 年 10 月 14 日
不满意:清洁度、员工和服务、住宿条件和设施
Pros: centrally located
Cons: dirty, bed linens had stains and holes/looked unwashed, did not provide enough towels for number of registered guests, towels were ripped and had holes.
Room did bit have all provided things for it being classified as as “suite”. There was a sink with no soap or sponge. No cups for coffee. No coffee or tea packets.
We stayed for 4 days and no housekeeping done even though we specifically asked. They came in only to change towels and left the dirty towels on the carpet. Didn’t make beds or vacuum.
I called ahead of time to ensure pools were working. Indoor pool idea was nice but the water was 60 deg and was told they would inform maintenance - which never happened.
The AC is old and could not keep temperature even.
I won’t be staying here again and would advise others to look elsewhere.
We paid over $400/nt and it was 2 star service.