Enthusiastic and professional, very good experience.
SHAOMEI
於 2023 年 3 月住了 1 晚
10/10 優異
David
2024年10月24日
David
於 2024 年 10 月住了 1 晚
2/10 很差
Dan
2024年10月23日
不滿:職員與服務和住宿狀況
The room next to me was literally a dog kennel with obvious full grown dogs barking throughout the night. Staff did nothing. Terrible night.
Dan
於 2024 年 10 月住了 1 晚
2/10 很差
Armenta
家人同遊
2024年10月21日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Upon entering our rooms we noticed the sheets had stains and the comforters were also stained in multiple places. I asked the guy to refund our money, as we immediately left. I still have not heard from the manager.
Armenta
於 2024 年 10 月住了 1 晚
4/10 欠佳
Burak (Urbana)
2024年10月12日
不滿:整潔度和住宿狀況
Burak
於 2024 年 10 月住了 1 晚
4/10 欠佳
Leslie
家人同遊, 商務旅客
2024年10月6日
讚好:職員與服務
不滿:整潔度
Ok
Leslie
於 2024 年 9 月住了 1 晚
6/10 一般
Robert
2024年10月1日
Everything was just average. The two keys provided did not work, so that caused a trip back to the front desk. There was an extra pillow without a cover on the nightstand upon entering the room. Bathroom door was dirty. The in room coffee supply basket contained a previously opened empty packet. The exterior door to the pool was broken, so you could exit but not re-enter. The bed was great. TV was great. AC was great. Breakfast was good. Everything considered, it is average.
Robert
於 2024 年 9 月住了 1 晚
2/10 很差
Christina (Baird)
寵物同遊
2024年9月29日
不滿:設施服務和住宿狀況
This hotel property advertises that it is in much better condition than what it actually is. I spoke to one of the front desk staff on the phone and specifically asked if the King Suite I reserved was a non smoking room with a bathtub. I wanted to make sure the checking process was smooth due to the fact I was arriving after midnight. He assured me it was but it was not. The room smelled like old stale cigarette smoke and there was no bathtub in the room I requested. It was not til I went back down stairs to switch King Suites that I was informed that there was no option for a bath tub in those specific rooms (King Suite) and when I mentioned that the room had been smoked in, the front desk attendant let me know my only option was to switch to a smaller room and she couldn’t guarantee that there was no smoking in the rooms at the same rate that I paid for the King Suite. When I arrived I was very disappointed with the cleanliness of the hotel from the moment I walked through the lobby. The rooms were just as bad, torn carpet, missing baseboards, tons of moisture in the air from outdated ventilation and both rooms I was offered had definitely been smoked in although they advertise as a smoke free facility and offer smoke-free rooms. Between the advertising on Expedia and the obvious advertising at the hotel, the information on the conditions of this property are very misleading. I would not recommend this property to anyone.
Christina
於 2024 年 9 月住了 1 晚
4/10 欠佳
Karen
親子同遊
2024年9月27日
不滿:設施服務
Pros … staff was nice , continental breakfast was average . The closeness to acu university was great .
Cons - dirty/ stained pillow cases, tv and phone in room didn’t work . Toilet seat was broken . Although I was credited 30$ a week later . None of those issues were resolved and no other room was available for the size I booked .
Karen
於 2024 年 9 月住了 2 晚
4/10 欠佳
Amie
家人同遊
2024年9月26日
讚好:職員與服務
We selected this property and actually moved from another property to be able to use the pool in the Texas heat. The pool was beautiful, but the gate was locked. The front staff would not open the gate saying someone had jumped the fence the night before. As a pool owner I am very aware that pool chemicals disperse when added and it doesn't take 48 hour to shock and swim and the only person that would have suffered was the person who jumped the fence. There were several other patrons who were also upset about the pool being closed when it was clearly clean and ready for use. We will probably not be back based on false advertising. The breakfast was good however as was the cook and staff
Amie
於 2024 年 9 月住了 1 晚
8/10 不錯
lisa
親子同遊
2024年9月23日
讚好:職員與服務、設施服務和住宿狀況
Great location for access to ACU. Nice employees. Updated property.
lisa
於 2024 年 9 月住了 1 晚
10/10 優異
Eleanora
家人同遊, 親子同遊
2024年9月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean, the room was very nice and comfortable. The staff was very pleasant and even talked to my toddler while we ate breakfast. Marie put a kids show on TV while we ate so he would have a good experience which I appreciated. The breakfast bar had good options and was delicious. Would come back if I ever drive through this town again!
Eleanora
於 2024 年 9 月住了 1 晚
8/10 不錯
Landon
親子同遊
2024年9月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
G
Landon
於 2024 年 9 月住了 1 晚
4/10 欠佳
Stacey
2024年9月6日
Pool was not open. Wi-Fi would not connect. Side doors were not functioning. Breakfast items were cold.
Stacey
於 2024 年 9 月住了 1 晚
8/10 不錯
Alex
2024年9月6日
Alex
於 2024 年 8 月住了 1 晚
6/10 一般
Robert
家人同遊
2024年8月27日
不滿:設施服務
Close to I20 but limited access.
Robert
於 2024 年 8 月住了 1 晚
8/10 不錯
Tyler
2024年8月25日
讚好:整潔度和住宿狀況
Tyler
於 2024 年 8 月住了 4 晚
4/10 欠佳
Emily
家人同遊
2024年8月25日
讚好:住宿狀況
不滿:職員與服務
The price was fair for needing a place to sleep for the night. When I arrived to check in, the desk clerk asked for a card for incidentals. I asked how much the hold was. It took several minutes to get a straight answer. He kept saying "about $100" or "around $100". I refused to hand over my card until he gave an exact amount. He finally said he could put it at $100. I still have no idea what he was going to put originally. After getting through that ordeal, we went to the room, which did not have a number by the door (room 210). There were what looked like coffee stains on the top blanket. And there was no soap in the shower or by the sink. The only positive was that the bed was comfortable. It was, overall, a very disappointing stay.
Emily
於 2024 年 8 月住了 1 晚
10/10 優異
Pat
伴侶同遊
2024年8月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was helpful and prompt. Breakfast lady was on top of needs of patrons and a hard worker
Pat
於 2024 年 8 月住了 1 晚
4/10 欠佳
John
伴侶同遊
2024年8月22日
不滿:整潔度、職員與服務和住宿狀況
The price was good and it was in a convenient location. The room smelled dirty like a mix of mold and urine. The shower water pressure wasn’t good and there wasn’t a place to easily get your towel when you got out. The breakfast was put out late which put us behind on our travel timeline. Won’t stay here again if we had the opportunity. Wouldn’t recommend.
John
於 2024 年 8 月住了 1 晚
10/10 優異
Edwin
2024年8月21日
讚好:整潔度、職員與服務和住宿狀況
Edwin
於 2024 年 8 月住了 3 晚
2/10 很差
Ray
家人同遊
2024年8月20日
不滿:整潔度和住宿狀況
The first room we got was infested with bugs.
They gave us a different room but some of the bugs went with us and still bit us after a shower.
Ray
於 2024 年 8 月住了 1 晚
8/10 不錯
Rachel (DENVER)
2024年8月18日
Loved that this place was across from the busy area, but right off the freeway. Very nicely renovated and maintained. Pool was super nice and had small water falls
Rachel
於 2024 年 8 月住了 1 晚
6/10 一般
Maria
家人同遊
2024年8月4日
讚好:職員與服務
不滿:整潔度
The place was quiet, I arrived late. The staff was informative. It is a pet friendly place but I couldn’t find the pet station so I had to leave the poop at the trash can by the front door.
The cover on top of the bed was dirty and/or stained. The bathtub leaks water and when you shower the water runs out of the bathtub soaking the floor.. it needs a little triangle stopper on the corner. Little things here and there that can be easily fixed.
Breakfast was good.