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Reviews of Hyatt Grand Central New York

4 out of 5
Hyatt Grand Central New York
109 East 42nd Street, at Grand Central Terminal, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 1525 out of 3418 reviews" "
Rating 8 - Good. 835 out of 3418 reviews" "
Rating 6 - Okay. 530 out of 3418 reviews" "
Rating 4 - Poor. 298 out of 3418 reviews" "
Rating 2 - Terrible. 230 out of 3418 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Guilherme N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024

8/10 Good

Karen Lise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect to jump on the subway or walk to many sites. Staff were friendly and helpful. Lots of food choices at Grand Central or around. We used our $15 credit in the Market every day but beware, the prices in that market are very high. We also found the street noise very audible (sirens, horns ) but luckily we were exhausted from touring all day and the beds were very comfortable, so we slept through it.
Stayed 4 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1) I have never stayed in a hotel that did not provide a pen and paper in the room. 2) Surprised also there was no coffee/tea maker. 3) Your market is hilarious. $5 for a pack of M & Ms?
Stayed 3 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy céntrico se puede caminar, gran central estación al lado
Stayed 4 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Kadie

Travelled with family
Disliked: Amenities
Overall a decent value for a location you can’t beat. Easy to access most subway lines and walkable to Times Square, Broadway, Rockafeller Center, etc. elevators were fast and check in was easy. Glad they moved us when the family across the hall were screaming all night. Rooms needed some deep cleaning and the “resort fee/destination fee” is a scam - $40/day for a $15 credit at the overpriced store and access to the gym. No spa as indicated, no paper - total sham.
Stayed 1 night in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Fausto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your rating! We truly appreciate it!

6/10 Okay

Gloria

Liked: Cleanliness
Disliked: Staff & service
Even if the hotel is a good option to stay, I think the price is not fare for the quality of the place, with the same price you can find much better hotels to stay.
Stayed 2 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was great! Thank you
Stayed 4 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff and service was great!!!!! Thank you
Stayed 5 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

jeniffer

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel was excellent and the room with a beautiful view my familia and I were very happy with the hotel
Stayed 3 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, didn’t like the fact I was asked for my key everytime I tried to come back in.
Stayed 4 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. In order to ensure the safety of all our guests, we need to ask for the room key from all patrons as we are located on one of the busiest streets in the world.

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason why I didn’t give 5 stars is because of size of beds and room size
Stayed 3 nights in Apr 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

8/10 Good

Christopher, culver city

Liked: Cleanliness, staff & service
Stayed 9 nights in Feb 2024
Response from Anette on 21 May 2024
Thank you for your rating! We truly appreciate it!

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Grand Central location was perfect for our trip. Reservations reps were very welcoming; housekeeping was accommodating. Concierge and cafe cashier were a little abrupt and rude. Otherwise the hotel was great.
Stayed 4 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

8/10 Good

Matthew H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful, but there were hidden fees.
Stayed 7 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend, rooms are a good size and the staff are extremely helpful.
Stayed 6 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

4/10 Poor

Rika

Disliked: Staff & service, property conditions & facilities
Rude staff n service and uninformed charges
Stayed 4 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 Okay

Peter

Travelled with partner
Disliked: Staff & service
Housekeeping was awful. The bathroom was left dirty. They didn't clean coffee that has spilled on the floor and tub. Didn't leave a full set of towels. Three of the electrical outlets didn't work. Needed an electrician to come to replace the electrical outlets in the bathroom.
Stayed 3 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 Okay

Jan

Travelled with group
Liked: Cleanliness, staff & service
I was in room 2001, the toilet runs constantly. They should provide at least 4 towels for 2 persons. The bath tub shower was OK, no water pressure. The bathroom vent does not turn off, so it is noisy in the bedroom. The guest room was dark, not enough light in the room.
Stayed 4 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Seng Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Anette on 21 May 2024
Thank you for your rating! We truly appreciate it!

8/10 Good

Dung

Travelled with family
Liked: Cleanliness, staff & service
The location was perfect. The subway is right there. It’s about a 15 minute walk to Broadway/Times Square. Staff were helpful. We felt safe. The room was dated. Instead of normal light switches, they were these touch pads that were finicky to use. Because of proximity to stuff and subway, we would stay here again.
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

2/10 Terrible

Annalya, North vancouver

Business traveller
Disliked: Staff & service, property conditions & facilities
The front desk agent who checked me in was very rude and zero helpful.
Stayed 5 nights in Apr 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El personal es muy poco atento y siempre mal predispuesto. El hotel esta muy bien, recomiendo
Stayed 8 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anette on 21 May 2024
Thank you for your rating! We truly appreciate it!

10/10 Excellent

Levit

Business traveller
Liked: Cleanliness
Good property 100 percent recommended
Stayed 4 nights in Apr 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

8/10 Good

Silviu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel in the middle of downtown New York, with easy access to Times Square, Bryant park, Empire state building and many other places. The prices at the property are very high and I cannot that the staff made us to feel welcomed. I only got a smile, when I tipped them, but otherwise... Thanks for accommodation!
Stayed 3 nights in Apr 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

2/10 Terrible

Emily, Lynnfield

Shower not working
Stayed 2 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

ANTU

Liked: Cleanliness
All Attractions Very Near , Good Location
Stayed 8 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Telia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property was extremely nice and well kept. The ambiance of the lobby and welcoming of luggage storage made a nice touch while awaiting the room.
Stayed 2 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Thessalonica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying there. Clean and welcoming. Would definitely come back.
Stayed 4 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay here.
Stayed 2 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Grettel, Miami

Business traveller
Liked: Staff & service
The restaurant staff was the highlight of my stay, buffet in the am and restaurant/bar at dinner, both great, friendly, welcoming. My room had a leak from the shower that they tried to fix but was never completed as it kept leaking out. Front desk made no effort to compensate in any way after being in the hotel for a week.
Stayed 2 nights in Feb 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

2/10 Terrible

James, Chatham

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There wasn't anything other than location that we liked about this hotel. We didn't like the small uncomfortable rooms that we paid for especially given the prices we paid.
Stayed 3 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 Okay

william

Liked: Staff & service, property conditions & facilities
The room was a little worn down, but spacious
Stayed 4 nights in Apr 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

8/10 Good

Sevinc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Location was great for walking or if you're taking the subway. The staff were very nice and helpful. Our room had issues with our bathroom and closet doors which we got help with and I think there may have been a bit of mildew on the bathroom ceiling. The stay overall was good and the hotel otherwise is nice.
Stayed 3 nights in Apr 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 Good

David

Business traveller
Liked: Cleanliness
Disliked: Amenities
Location was very convenient and the property was very clean. But I was very surprised at the lack of amenities considering this is a Hyatt. Little things that collectively added up. No coffee pot. Not even a pad of paper and a pen. No restaurant or bar and therefore no room service - just a minimal coffee bar. And no cups in the room. No cups? No glass or plastic cups in the bathroom? Does that actually save money?
Stayed 3 nights in Apr 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 Okay

JUDITH BERNADETTE

Liked: Staff & service
Stayed 1 night in May 2024
Response from Anette on 21 May 2024
Thank you for your rating! We truly appreciate it!

4/10 Poor

Susan

Travelled with group
Disliked: Cleanliness
Restaurant and bar staff amazing management horrible. Room wasn't clean
Stayed 3 nights in Apr 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 Okay

Dependra

Travelled with family and small children
Liked: Staff & service
Hotel was not as expected. I don’t think rooms are suitable for 4 Star rankings. We booked two rooms and both rooms were not as expected and in two different floors, It was so hard for our family. Convenient store inside the hotel is a big scam. 1 ltr water is $7.49. Stores close by were selling same water in $2.50 or so.
Stayed 3 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

4/10 Poor

Emilija

Disliked: Staff & service
Stayed 7 nights in Apr 2024
Response from Anette on 21 May 2024
We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

8/10 Good

Ginadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location next to grand central station
Stayed 3 nights in May 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Hooman

Travelled with partner
Liked: Cleanliness
Nothing was unique. The service and quality waaverage, but quite underwhelming compared to the price. s
Stayed 3 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. 2 min walk from Central train station
Stayed 2 nights in Feb 2024
Response from Anette on 21 May 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Sandy

Stayed 2 nights in May 2024
Response from Anette on 21 May 2024
Thank you for your rating! We truly appreciate it!

6/10 Okay

Shreehari

Travelled with family
Honestly there are better hotels with better service. Stay at the hilton or a fancier hotel. it is the same price - bathroom was stinking staff were rude at times they want an additional charge on top of the booking amount they try to scam you with the marketplace if you are not careful
Stayed 4 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your feedback. Our destination fees and taxes are explained when booking the hotel. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

6/10 Okay

Hussein, NY

Liked: Cleanliness, staff & service
Disliked: Amenities
Good comfortable rooms, great location, but no amenities
Stayed 3 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your feedback with us, we really appreciate it.

2/10 Terrible

Jyotieshwar

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Anette on 5 May 2024
We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

10/10 Excellent

Gillian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Location. Really nice staff. Note: did not like lighting in room. No option for localized lighting. And gooseneck reading lamp was broken
Stayed 4 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

MINH QUANG, GARLAND

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend
Stayed 3 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your experience. We hope to see you again one day!